Untitled

[sonatasus-blog]

Next Gen Rail IT Solutions for a Large ANZ Rail Network Increased Business Capabilities

CASE SUMMARY

Need

Replace legacy rail passenger reservation system with next-gen core IT system, capable of catering to multiple channels and revenue sources

Solution

Rezopia SaaS customized to rail operations serving multiple channels and revenue streams such as tickets and ancillary packages

Benefits

Feature-rich, customer-friendly rail application with reduced time to implement, costs and risks

BUSINESS CHALLENGE •

•Legacy client server system with limited features, long lead time and costly developments

• Need for a cost-effective integrated system capable of handling 1000 to 5000 bookings per day on a stable platform

• Automation of the current manual handling of ancillary product sales

SONATA’S TECHNOLOGY SOLUTION

• Next generation Rail reservation system developed by customizing Rezopia Travel SaaS with features like: ƒ

• Managed services, schedules, inventory, fares and rules ƒ

• Multi channel booking engine – handles website, call center, stations and travel agents ƒ

•Dynamic shopping cart enabling users to book a train ticket along with ancillaries like Hotels, Transfers & Activities ƒ

•Powerful rules engine for on-demand offered at the time of booking, based on distribution channel  •Ability to sell the same trip at different prices depending on payment method, cancellation policy or channel of interaction

• Yield management functionalities

• Financial data integration to SAP via XMLs

• eNet integration for supplier payments

• Soft and hard go-live strategy developed and implemented for smooth migration from legacy system

BUSINESS BENEFITS

• Increased business capability with SaaS based core rail ERP application – feature rich, fast, cost-effective

• Efficient process for ancillary products sales ensured

Travel Technology Solutions | Rail IT Solutions

[sonatasus-blog]

Future Ready Retailing from Those Who Know AX Retail Best

Future Ready Retailing from Those Who Know AX Retail Best Catering to the Tech-Savvy Consumer Consumers are adopting trends such as Consumerization of IT, Mobility and social media, making it possible for retailers to use technology to engage more deeply with consumers across multiple channels. However, this brings its own set of challenges with regard to order fulfillment, operational efficiency and integrating disparate IT platforms to deliver results cost-effectively. Microsoft Dynamics AX Retail A state-of-the-art, integrated and unified technology tailored for the retail industry, which is Microsoft Dynamics AX Retail, allowsretailers to capitalize on tomorrow’s opportunities while reducing complexity and costs. The Omni-Channel-enabled front endprovides a single view of the customer. Seamless connect across digital, store, supply chain and headquarter systems enhancesoperational efficiency, collaboration and ease of adoption, while lowering IT costs. Promotions+Offers out-of-the-box promotional engineHelps scale up promotion types that can be configured in AX RetailDesigns dynamic and innovative promotions tailored to suit individual customersRepair & ServicesAutomates service repairs and warranties related to business processes for retailer refurbishment requestsFacilitates service management that extends to retail POS, and executing job card functionalityRetail AnalyticsImports transaction data across various channelsOffers customer analytics – high value segments, loyalty, churn and targeted promotionsOffers business analytics – merchandizing and shelving strategy, inventory control, and campaign monitoringMicrosoft Dynamics AX Retail + SonataYour best bet to be a future ready retailerBenefitsDrive GrowthSustain revenue growth with future-ready Omni-Channel businessIntegrate applications for consumer connect and satisfactionEnhance EfficiencyAllow Omni-Channel order fulfillmentImprove merchandising efficiency and operationsOptimize SpendsLower TCOEnable managed services modelRationalize license costsSonata’s AX Retail Practice Service OfferingsOne stop solution provider.Sonata’s AX Retail services reflect our focus on enabling clients to transform key business processes by integrating relevant technologies that move the needle on innovation and business outcomes. The out-of-the-box functionalities of AX Retail are enhanced with Sonata’s add-on solutions and implementation expertise to meet your needs, however complex they may be. Customer EngagementOmni-Channel CommerceCustomer AnalyticsPromotionsLoyalty ManagementMobile and Social Media Enterprise Efficiency POS Solutions Store Productivity Merchandise Analytics Campaign Analysis IT Cost Management AMSL2/L3 Support Data Center Management Network Support Infrastructure Support Why Sonata?The best of AX Retail, from those who know it best Armed with a 10-year partnership with Microsoft in the area of Dynamics AX solutions, Sonata brings unmatched expertise, resources and experience to ensure that you get the most out of your AX retail investments. Proven implementation processes, deep value added engineering skills in AX and strengths in related technologies like E-Commerce, Mobility, Cloud and Analytics have made us the preferred IT partner for some of the leading global retailers. Expertise & AssetsFull range of services with sub-segment specific solutionsDeep value-added engineering experience from core AX 3.0 to AX 2012 for RetailRe-usable assets and innovationsStrengths in surround technologies – Omni-Channel and E-Commerce, SMAC, BI & AnalyticsResources & ProcessesDynamics AX Retail CoELarge talent pool with 500+ skilled AX resourcesProven large scale implementations based on Sonata’s TORQ - Blueprint-driven methodologyDelivery Track RecordMore than 75+ projects delivered successfullyClients spanning global Fortune 100 to niche retailersGlobal delivery modelManaged ServicesBest-in-class Retail Solutions | Retail Management Consulting

[sonatasus-blog]

Omni-Channel Solutions to Boost Travel Industry

The growth of the internet and its accessibility through mobile devices has revolutionized the shopping experience acrossIndustries. Customers are increasingly focused on convenience and expect it across all channels of interaction. Thus, the Omni-Channel approach, providing a seamless customer experience across all available shopping channels is fast becoming the normToday, creating both opportunities and presenting challenges to retailers.We believe that providing an Omni-Channel experience should be a priority for the travel industry, as travellers today leveragemultiple channels to reach their objective. Recent research from travel giant Thomas Cook shows that 93% of travelers eithersearch for content online or express a preference for booking online. In addition, since travellers are more likely to use multiplescreens both to plan and book their travel and while on the move as well, travel companies must ensure a consistent and superiorcustomer experience backed by seamless and sophisticated cross-device communication. Sonata can help you deliver just that.Sonata’s portfolio of solution accelerators incorporates some of the best practices gleaned from our experience with leaders in thebusiness to significantly reduce the time-to-market and risks associated with your technology initiatives. TravelPlus Key FeaturesComprehensive platform-based multi-channel travel commercePrint, call center and social channelsSingle view of the customerFull-featured travel content managementEasy multi-site rolloutsPersonalizationMiddle-ware for seamless connect to multiple GDSs and LCCs for flight, train and hotel bookings and insurance purchasesResponsive design framework for compatibility with various mobile devices and tabletsAdvanced search capabilities Sonata Travel IT Services: Development and Management of Website, Social mediaPresence, Digital Assets and Content SystemsOmni-Channel CommerceAncillary Services PlatformGDS IntegrationMobile Application Development, Integration and SupportMobile CommerceSearch and Dynamic packagingCustomer Analytics and CRMSocial Sentiment AnalysisPricing and Yield ManagementPayment Gateway solutionsContract Management SystemsSupplier ExtranetsERP Platforms and Integration Managed Application Lifecycle Services Travel Technology  | Travel IT

[sonatasus-blog]

Digital Engagement Solutions

Digital Engagement Solutions In the connected world of today, being seamlessly and smartly engaged with your customers to serve them what they need, when they need it and where they need it, will be critical to your business. Sonata specializes in integrating technologies such as Omni Channel Commerce, Mobility and Analytics with deep understanding of consumer engagement processes in industries such as Travel, Retail and Consumer Goods, to help you achieve next generation engagement solutions for your business. Seamless connectivity across channels, devices and service touch points, personalized products, services and promotions, smart mobile and intelligent service processes are some of our areas of specialization. Access solutions that power some of the largest global digitally driven businesses.

Digital Engagement | Digital Engagement Solutions 

[sonatasus-blog]

Sonata - Independent Software Vendors Solutions

Independent Software Vendors (ISVs) today, are faced with challenges with regard to their traditional way of offering services to enterprises. Modernization of applications, superior UI/UX, Mobile and Cloud readiness are some of the most commonly faced issues. IT is no longer looked upon as a set of tools to automate business process and increase efficiency. Rather enterprises want more strategic value addition and significant differentiation from software applications. Sonata’s years of experience in working with many of the leading global ISVs in Enterprise Applications space helps keep your software product future ready. Proven expertise in enabling enterprise software products evolve to cloud based SaaS & PaaS models, achieve user friendly mobile application readiness and better meet industry vertical and market specific customizations, are some highlights of our engineering services. We also extend seamless product support, professional services and go-to-market services to strategic partners, enabling a 360 degree impact on their product success. ISV Solutions | ISV Technology

[sonatasus-blog]

Sonata Retail Technology Solutions.

New technologies such as mobile and social are blurring the lines between online and in-store led retailing. Retailers who harness the potential to grow with Brick and Click will be the ones who succeed. Sonata has a track record of powering brick and click led business transformation initiatives for some of the most well-known Retail enterprises across the globe. We specialize in applying technologies such as Omni-Channel Commerce. Mobility and Analytics to enhance customer engagement for Retailers. Whether you are a Mass Merchandiser looking to leverage store assets and customer base into a more seamless cross-channel service, a fashion retailer looking to leverage online market places or a speciality retailer looking at enhanced customer experience, we have the expertise to deliver next gen solutions. Sonata Software Solutions offers retail services for ex: Dynamics AX Retail Solutions, Omni-Channel Retailing, Retail BI Platform, The New Age of Engaged Retailing, Winning in a Competitive Retail Environment, Cross Channel Order Fulfilment, Shaping the Future of Retail, Mobile Commerce in 6 weeks for a Brick-n-Mortar Retailer, Integrated 24X7 Retail Environment, Future Ready Retailing with Brick and Click, Integrated E-commerce System, Managing Complex Loyalty Programs with AX,  Improved Service and Management of IT Costs, Case Study: Customized Promotion Engine to Power Sales, Improved Customer Management etc. Retail IT | Retail Technology Solutions  | IT Services

[sonatasus-blog]

Sonata Travel Technology Solutions

Technology trends such as consumerization of IT are further disrupting the travel business. Technology, is fast becoming the key differentiator to provide an enriching customer experience resulting in sustained growth for the travel service providers.

Sonata powers some of the largest players in the tour operator, corporate travel, online travel, rail and airline segments across the globe. We skilfully integrate technologies such as Omni Channel Commerce, Mobility, Analytic and Social to deliver a seamless, personalized travel experience for your customers.

Whether you are an existing travel leader innovating to stay ahead of the game or exploring a disruptive, new idea to change the game, Sonata’s deep travel IT competencies provide the ideal partnership for you to make a difference to the new age traveller. Sonata offer Travel it services like Travel Innovation and Technology, Omni Channel Commerce Solution on hybris, Next Gen Rail IT Solutions, Digital Transformation in the Travel Industry, Taking Your Business to the Future of Travel, Omni Channel Business Growth, Mobile Website for Growth, Re-Platforming Customer Systems, BI and Analytics for the Travel Industry, Re-engineering the Digital Technology Roadmap, Workforce Management Solutions, Finance System Management etc.

Travel IT | Travel Technology