Visiting a zoo / aquarium with a service dog? Hereās how to plan your visit.
Iāve had a couple folk ask about planning trips to the zoo with a service dog, so I though Iād post the steps I recommend folk follow as a dog trainer and also someone in the zoo world.
Ā Check the facilityās website for a service animal policy! Many facilities have additional information about visiting with a SD on the same page as the policy that saysĀ āservice dogs only, no pets.ā Sometimes theyāll ask you to check in at a specific point when you arrive, or have a map of areas that you canāt take your service dog into.Ā
Contact the zoo in advance, by either phone or email. I prefer phone, but if youāve got a couple days before you go email should be fine. Youāre looking for the Guest Services department - but if you canāt find that number / email, the generalĀ ācontact usā information will get you to the right place.Ā
Ask Guest Services about these things:
What the check-in process is on arrival (even if itās online). Find out if theyāll want you to fill out a form or provide any information. This information is generally used to put out a radio call once you enter the zoo, alerting staff that thereās a known service team on grounds and helping them identify you and your animal.Ā
Find out if there are any areas you canāt take your dog into (even if it doesnāt say anything online). Service animals are generally prohibited from walk-through aviaries and other exhibits where thereās no fencing between the guests and the animals, for the safety of the zoo animals. Iāve found some zoos prefer service dogs not go near the large carnivore exhibits, or through areas with flighty hoofstock. You may be asked to not approach ambassador animals. It varies by facility, so definitely ask - if thereās an animal you really want to make sure you see, thereās no harm in getting verbal confirmation you can take your dog to that area.
Find out if your dog can come with you to specific interactions youāre interested in (giraffe feeds, wildlife shows, etc) and ask how itāll be handled. Sometimes youāll find the answer isĀ āI donāt knowā orĀ āIt should be fineā - ask them to find out and follow up with you, if youāre comfortable with that. Donāt assume that you canāt do something if the person youāre talking to doesnāt have enough information - Guest Services knows a lot but doesnāt always have answers to that level of specifics, and itās their job to find out.Ā Ā
Ask if there are specified areas you should go to relieve your service animal. Some zoos have specifically designated potty areas with plants to pee on and and signs and potty bags, but many donāt.Ā
I always recommend asking if there are large areas where thereās no shade, especially as we get into summer. Itās worth knowing where you want to go early before the pavement gets too hot for paws.
When you get to the zoo, check in following their protocol. They should walk you through where you can go and where you canāt with your service dog - if they donāt, make a point of asking. There could be a temporary protocol due to a protective mama or a sick animal that you wouldnāt have known about in advance. If youāre concerned about going to something with your dog - I know a lot of service dog handlers are super conscientious about not wanting their dogs to disrupt a wildlife presentation or bother ambassador animals - Iād suggest communicating that to people at the gate and asking them to that department know here will be a dog in the audience so they can factor it into their show plan. It generally shouldnāt be a problem, but if youāre worried, communication is always a positive.Ā
Enjoy your day at the zoo!Ā
If you visit zoos with your service animal and have additional advice, please feel free to chime in! I know it can be daunting to go to a few facility because thereās not always ton of information provided online, but hopefully this guide can make that a little easier.Ā