The Ultimate Guide to Microsoft Dynamics 365 Certifications
Microsoft announced a 51% increase in Dynamics 365 revenue in the first quarter of 2019. As a result, IT firms that deploy, adapt, and maintain Microsoft Dynamics 365 solutions are seeing an increase in the need for experienced and certified professionals in this product line, including ERP and CRM systems. We've created a guide on Microsoft Dynamics 365 certifications to demonstrate what certifications are presently available, what it takes to become certified, and what benefits organizations and their workers gain from these certificates.
Microsoft Dynamics 365 Product Certifications
There are now 8 Microsoft certifications available for the Microsoft Dynamics 365 training product range. The certifications are designed for those just starting in their Microsoft Dynamics 365 careers and functional consultants who work with these products, and they range in complexity appropriately.
Microsoft Dynamics 365 Certifications
The entry-level certification
The certification route begins with an optional certificate for individuals just starting in their consulting profession. Dynamics 365 Fundamentals is a certificate that is commonly used for CRM and ERP applications. It provides an overview of cloud computing principles, the Microsoft Dynamics 365 family of apps, and their license, deployment, and release choices. It also includes the Microsoft Power Platform, which allows for custom apps, the automation of workflows, and the design of analytic reports.
Advanced-level certificates
Because the Dynamics 365 Fundamentals certification is not required to earn higher-level certificates, people already familiar with Microsoft Dynamics 365 technology can concentrate on gaining deeper Associate-level certifications. They need two years of prior work experience with Microsoft Dynamics 365 solutions separated into CRM and ERP applications.
A tier of Microsoft Dynamics CRM certifications includes:
Sales Functional Consultant Associate Microsoft Certified: Dynamics 365
The certification validates the abilities required to create sales applications, reporting and dashboards, email, Word, and Excel templates, automate sales workflows, and manage sales entities such as leads, prospects, quotations, goods, and sales orders.
Marketing Functional Consultant Associate Microsoft Certified: Dynamics 365
The certification validates the abilities required for setting marketing applications, reporting, and dashboards, automating marketing workflows, managing leads, marketing emails, customer journeys, events, and webinars.
Microsoft Certified: Associate Functional Consultant for Dynamics 365 for Customer Service
The certification validates the abilities required to create customer service management settings, reports, and dashboards, automate customer service workflows, maintain cases, case queues, and the knowledge base for agents, and manage entitlements and SLAs.
Field Service Functional Consultant Associate Microsoft Certified: Dynamics 365
The certification validates the abilities required to deploy field service apps (including mobile apps), track work orders, issues, inventories, and purchase returns.
A tier of Microsoft Dynamics ERP certifications includes:
Finance and Operations, Financials Functional Consultant Associate Microsoft Certified: Dynamics 365
The certification validates the abilities required for setting up and configuring financial modules, cost and allocation procedures, and taxes, among other things.
Finance and Operations, Manufacturing Functional Consultant Associate Microsoft Certified: Dynamics 365
The certification validates the abilities required for establishing and testing the production control module, managing production, and lean orders, production scheduling, and subcontracting.
Microsoft Certified: Associate Functional Consultant, Dynamics 365 for Finance and Operations, Supply Chain Management
The certification validates the abilities required for controlling product and inventory pricing, processing inventory management operations, managing supply chain procedures, and so on.
Requirements for becoming a Microsoft Dynamics 365 specialist
If a firm is a Microsoft partner, its employees can study for the test by using self-learning resources such as the Microsoft Dynamics Learning Portal. Otherwise, a candidate might use Microsoft Learn, a free online training resource.
A firm that wants to hire qualified Microsoft Dynamics 365 consultants might organize an instructor-led training course for its staff. The course might be provided by a Microsoft learning partner or an independent third-party training provider.
How long are Microsoft Dynamics 365 certificates valid?
Microsoft Dynamics 365 certificates have no stated expiration date. Specific technology and products, on the other hand, may become obsolete. If they do, Microsoft will retire the certification (like it did with Microsoft Dynamics GP, NAV, and AX certifications) and replace it with an up-to-date equivalent that may be earned as verification of the most relevant Microsoft Dynamics 365 capabilities.
Is it worth it to go through the trouble of being certified?
The primary benefit of having certified Microsoft Dynamics 365 experts on board for IT service firms is increased client trust. This is also one of the requirements for earning Silver or Gold Microsoft Partner certification. In turn, holding any of these statuses entitles you to preferential placement in Microsoft's list of recommended IT service providers, the ability to interact with more clients through referrals, and other perks.
The most apparent benefit of acquiring Microsoft Dynamics 365 certifications for workers is obtaining valuable evidence of competence, new career prospects, and a competitive edge on the job market.