Success or Bust

The Art of Customer Success as loved by Successories at Mediafly, TrustFuel, Synap and many more!

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Curse you, misleading vanity metrics!!

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"Simply" segment your accounts...

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props CSM, props.

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#ComesWithTheGig

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It’s good to know the CSM

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Take the time to document and over-communicate your account details. It really is worth it. You know I'm right.

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Not gonna lie. Sometimes it feels like this.

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CSMs have bad days too.

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Churn "CHərn" verb gerund or present participle: churning 1. When an account sponsor leaves the company along with all the rapport and traction you've built in an account 2. My stomach when #1 happens 3. Agitate or turn (milk or cream) in a machine in order to produce butter. synonyms: heave, boil, swirl, toss, seethe;

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Quarterly business reviews are great on paper. Doesn't help if your customer hasn't read the paper.