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Agent Assist Powered by Conversation Analytics & RPA

Jacada Interact 12.0 launched with advancements in Business Intelligence and RPA administration to reinforce end-to-end customer service aut

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6 Stories To Inspire Your Contact Center Automation Strategy | Jacada

Learn how contact center automation provided a lifeline during tough times for these customer experience leaders.

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How To Use Robotic Desktop Automation In The Call Center | Jacada

Use the best tools to discover opportunities for applying RPA in your call center. Look beyond the hype as well as the obvious to nail and scale your ROI.

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5 Ways Real-time Assistance Is Eating The Contact Center | Jacada

Reflections on 2020 Contact Center and CX Benchmarks from NTT, Call Centre Helper and Gartner -- Real-time Assistance and Contact Center Automation stand out.

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Customer Assist | Virtual Agent | Visual IVR | Jacada

Assist your customers in real-time with multimodal virtual agents and visual IVRs to boost digital adoption and self-service containment.

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Agent Assist | Real-time Agent Assistance | Jacada

Agent Assist prevents 90% of errors your agents make today, and makes agents proficient in 25% of your onboarding time. Learn why leaders trust Jacada.

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5 Ways Real-time Assistance Is Eating The Contact Center | Jacada

Reflections on 2020 Contact Center and CX Benchmarks from NTT, Call Centre Helper and Gartner -- Real-time Assistance and Contact Center Automation stand out.

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How To Build A Reliable ROI For Call Center Automation

Don't fall for the hype around AI & RPA. Avoid costly mistakes and learn how to build a reliable ROI for call center automation. We'll show you the money.

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What Is The ROI Of Contact Center Automation | Jacada

Calculate the ROI of Contact Center Automation in 5 simple steps. Real-time Conversational AI and RPA can help. Get started with a test and learn mindset.

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Jacada has an Immediate need for a full time contract Graphic Designer. Ideal candidate will demonstrate a positive attitude, a strong team mentality and the ability to juggle multiple projects.

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We're Hiring - Senior Copywriter

We’re looking for a Senior Copywriter who can translate complicated narratives into sweet, simple stories. This role will collaborate primarily with the in-house video and presentation teams, as well as our marketing, sales, and executive teams. The role is based out of our offices in Alpharetta, Georgia and will report to our VP of Marketing.

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9 Maverick Moves to Unleash an Employee-first Automation Strategy

Join the webinar, watch live demos and case studies that show how you can put the power of Google Contact Center AI in the hands of your citizen developers

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9 Maverick Moves to Unleash an Employee-first Automation Strategy

Join the webinar, watch live demos and case studies that show how you can put the power of Google Contact Center AI in the hands of your citizen developers

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Top Agent Assist Use Cases For Your Contact Center | Jacada

Gartner identifies the key agent assist technologies spanning all four pillars of great customer service. Learn how to optimize your contact center.

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Servion And Jacada Join Forces To Build Automation-First Contact Centers And Deliver Effortless CX

Servion Global Solutions partnership with Jacada to extend their customer experience and contact center capabilities with AI Self-Service and RPA technology.

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Contact Center Automation: Top 5 Agent Assist Tools For 2021

Directors Club UK cordially invite you to attend a webinar by Jacada, winner of the Innovations In Customer Interaction Automation category of the UK National Innovation Awards 2020.

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A Key Aspect Of Driving True Digital Adoption

Discover your long tail of intents and automate customer service at scale to drive greater digital adoption when you're already enjoying the benefits of digital first customer service.