Live Chat Support Software

WG Live Chat Software is becoming the product of choice for online businesses that want to provide better customer service and reduce their operational costs at the same time.

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Reasons Why Online Companies Need Live Chat Software

Live chat has become an insistent part of any online business, especially online stores. No online company can even think about surviving the tough competition without having a solid tool that will not only help it to be a strong competitor but also a best leader in the market. The online companies have to overcome a lot of barriers; communication barrier is just one of them. However, if these companies incorporate live chat support on their websites, they can actually overcome all of their research and business barriers.

The online companies can achieve the following from their live chat software.

All Access to Customer History:

One thing on which an online company depends upon is its client support. The online business is nothing without its client. The companies have to divulge deeper into the psyche of their clients and learn as much as they can to make their services better. With the best live chat software, the online firms can access to customers’ data by studying their chat histories. The companies will not have to spend hundreds of dollars to research the market; all they need to study a client (or even a client company) will be available via live chat support.

Email Routing and Team Work:

The one thing that makes a company look bad is the email response. A lot of times, the email response is slow and useless. A client usually has to send at least three to four emails before his problem is tackled. With live chat support software, emails are no longer a problem. The emails are routed to the correct department or person automatically. The companies will not have to spend hours to sift through emails and then forwarding them to the right person, live chat support software will do that for them.

Team work is not going to be an issue as well, as every chat rep is assigned a special task as per his skills and capabilities. In fact, several employees will be able to work on different queries without the risk on working on the same one.

Ease for the Customer Services:

The internal flow of work will be easy. The customer service department will have proper communication channel, the flow of the work will be simultaneous and there will be breaks here and there.

Knowledge Based Tool:

Live chat support is a knowledge based tool, it is helping the companies to introduce self-help notion into their online customer services. The clients are encouraged to find their own answers before they have to come to you, however, if the problem persists, the client is always welcome to approach you via any channel he likes and solve his problem. It not only saves time but also enhances the business and purchase flow.

Support for Staff:

Did you know that live chat support software developing companies regularly post articles that might assist and help the staff to tackle problems on their own? If there is any technical problem, the staff can take help from these articles and solve the issue in a matter of minutes and get back to work in a jiffy.

These are reasons enough for anyone to combine live chat into their online businesses and enjoy it immensely.

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2 Ways Live Chat Helps you Lead Your Customers Towards A Successful Checkout

Consider a situation in which a particular potential buyer lands on an e-commerce website, searches for the desired products and services but leaves the website without making a purchase. What could be the possible reasons for which the customer has not completed his checkout process? He might have issues with the shipping costs or with any of other condition. Or may be any other ambiguity or security concerns regarding his secret bank information has hampered him to proceed further.

You just keep on racking your mind about different possibilities; but you can never reach out to an exact or most probable reason for this unsuccessful checkout.  Your unawareness or lack of interaction with your online customers is likely to decrease your conversion rate, ultimately raising the rate of shopping cart-abandonment on your website. Here is where entrepreneurs need to integrate best live chat software on their e-commerce websites. See how using this web-based chat application, the retailers can help customers to complete their checkout process on their websites.

Stay Aware of Visitors ‘Activities on Your Website

How can you serve online customers in an effective manner until or unless you do not know about their needs and demands? To have exact information about your customers’ likeness and preferences, you not only need to interact with them directly but also need to keep-an-eye on their activities on your website. Online chat’s visitor monitoring feature enables retailers to notify every single activity of potential clients on their websites.

They can easily know when and from where a particular client has landed on their websites, how long has he been there or even how much time has he spent on a particular page of website. Thus, staying informed and alerts, vendors can provide assistance to their customers where necessary.

Provide them Immediate Help through Human Interaction

Customers no more get convinced by the robotic or default responses on a website. Therefore, using online chat support, vendor can proactively approach a potential buyer, the moment he lands on his website. After formal greetings and introduction, the chat personnel offer help to their users. This customer service experience is as real as in a typical walk in store. Thus, through a human text-based conversation, your chat agents can inquire about customers’ needs and concerns regarding online purchasing.

The one-on-one interaction lets you guide your customers properly and completely.  Moreover, noticing the location of a particular customer on your website, your chat reps can send chat greetings that carry personalized messages. For instance, if your chat representative finds a customer spending more time on the checkout stage, he can intervene and provide necessary assistance. Being professional and skilled, he can convince a particular customer by eradicating his concerns through effective communication. Thus, removing all ambiguities and concerns of his customers can increase the rate of successful checkouts at their websites.

This is how, integration of chat support softwarehas helped retailers to increase conversion rate on their e-commerce websites.

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Best Features of Good Live Chat Software!

Live chat software is now becoming the main standing stone of every single company that makes its money via their online business. Companies are relying on their web support to assist online clients and assisting them to retain into business, therefore, it is vital for the companies to find the best support software that has everything they need. Unfortunately, some particular software in the market is useless in terms of customizability, compatibility, multilingual support concerns and more. The software companies promise great features but when you actually use the software you realize that you either have to buy the feature or the said feature is not available with your version.

So how can you avoid such situations? Well, first of all you will have to stop buying unknown software. You spend your much needed money some cheap software that is bound to fool you or scourge your bank account. Once you have found the best live support software, you need to see if it has the following features.

The live support chat software you choose must have an embedded window for chat. Chat buttons are okay but they are not attention grabbing unless you customize them to appear in an ugly and irritating neon colors. The chat window is a more sympathetic and has decent look, which will be appreciated by the client. Plus, having an embedded chat window will allow your clients to surf your website according to your instructions without switching between different windows.

Secondly, you need to make sure that the software you choose does not ask you to buy monthly subscriptions nor has secret/hidden fees. Even the most expensive software will have this fault so it is better that you ask the company before you make a purchase. Use their online support systems and ask their chat operator before you make a purchase that you will regret.

Also, you need to make sure that the software you choose can be used on your mobile phone. You cannot sit on your seat for twenty four hours. You need break from that before you get a crick in your neck or start having back pains. A mobile can help you in your situation. Some software in the market has this feature, which will allow you to carry your conversation on your smart phone so keep your eyes peeled for that.

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Importance of Support Chat Software for Start-Ups

Are you planning to start an online business? If yes, you have a long way to go to make your way in the market with hundreds and thousands of competitors. Looking at the ever-increasing crowd in the online market and endless customers’ expectations, it has become a tough challenge for a start-up business to maintain its existence with a distinguishing position.

You need to look for the ways through which you could develop a contact with your customers. Additionally, developing customers’ trust in your products and services is the most difficult and time taking process, in some cases it takes years and years. Here is where the entrepreneurs needed to install support chat software on their websites. The web-based chat application is nothing less than a blessing for start-up businesses because it lets them make their dreams come true without spending a huge amount of money and time.

Following is the detail on the importance of live chat for start-ups.

Establish Easy Contact with Your Customers

Winning customers is costlier and time taking process, especially for startups. However, by incorporating live chat on your website, you can develop an easy one-on-one contact with your customers through a chat box window. Being more chat savvier than before, customers prefer to contact the online companies which offers online support as it assures them with immediate help.

Provide Enhanced Customer Experience to Build Repute

Customers judge a company or organization from the level of its customer service and then rate it accordingly. The live chat support software can provide immediate assistance to your potential customers by developing a quick connection. Your chat operators can proactively catch visitors by sending them chat greetings carrying relevant messages.  Thus, by providing real-time, personalized and accurate responses, the live operators can create an enhanced image of your business or services.

Once you become successful in satisfying all the needs of your online customers, the chances for you to standout in the crowd become indefinitely high. 

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How to Market Your Live Chat Software?

Have you designed best live chat software for e-commerce website? Are you looking for easy and effective ways to market it? Don’t worry! Here are some useful tips which will help you effectively sell your live chat application.

Use it On Your Website:  The quickest, easiest and the most effective way to successfully market your online chat application, is to have it implemented on your website. Doing this, will help you clearly exhibit the remarkable feature of your live chat widget. Seeing this web-based chat application working on your website develops customers’ trust in what you told about its features.

Execute it properly: Whatever the features of your online chat software you have mentioned, exhibit them properly, while conducting live chat support on your website.

Offer Free Trial:  Offering a free trail of your support chat software, is the most effective way to get more and more clients. Suppose, if a visitor tries it for free and gets completely satisfied with its features, he/she will definitely go to pay for it.

Provide it on Your Social Media Page: Another very effective way through which you can market your live chat software is, by providing it on your social media business page. Implementing your chat software on this online social platform, where a great number of people from all across the world come, exchange views, share experience and recommend products, you can get quick sales.

Offer Easy Online Purchasing: Most of the potential client quit buying a product online when they have to go through a complex purchase procedure. Therefore, to avoid such situation, make it easy for your customers to buy your chat support software online.

Offer Money Back Guarantee: Offering a money back guarantee increases clients’ trust in your product and services. This offer encourages customers to make a quick purchase.

Tell how it is better from others: In today’s tough market situation, how can you convince customers to purchase from you? You need to offer a distinguishing feature in your product which could convince your customers to make a purchase with you.

Following the above mentioned tips, you can increase the sale of your online support software.

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Live Support Software – Best Alternative to Email and Customer Service Hotlines

What happens when customer enters a typical brick and mortar store for shopping, but he has to stand in long waiting queues? Surely, the annoyed customer will move on to a nearby store.  In the similar way, getting assistance about a product through a customer service hotline is also not a good experience for most of the customers because they have to wait for 10 or more minutes while listening to elevator music.

  Take the situation into account where a customer arrives in an online store for making a purchase. He looks at the pictures and contents of your website to get necessary information about the products to be purchased. Doing so, a potential customer might come across different queries and concerns. To clear all ambiguities, a potential customer has to go through the hassle of sending an email and waiting for a day or two.  Not all the customers are tolerant enough to wait for such a long time; rather they would switch to a website which is livelier and which offers immediate assistance through live support software. Being best the alternative to email and customer service hotlines, the live chat software makes it easy for potential clients to get a complete, accurate and immediate help on any of the issue regarding online purchasing. There are a number of reasons for which the online chat application is considered as the best alternative to email and telephonic assistance. Responses through emails do not necessarily satisfy all the concerns raised by a customer. At times, getting a response through email provides the answer of a particular question but at the same time it may raise some other queries in customers’ mind. So, the potential buyer hardly sends a second email. On the other hand, support chat software fairly maintains continuity while providing assistance to a particular potential client. With the help of this chat application, the online reps conduct seamless text-based conversations with their customers to provide them complete and useful information. Most of all, live chat is cost effective. Enhancing your online chat personal capabilities, it cuts down the cost of hiring big staff. Undoubtedly, live chat has duly replaced email and phone assistance.

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The Characteristics Of An Efficient Live Chat Operator

Live chat operators are individuals who are considered as the backbone of an online business. They carry an image of the entire company. Only exceptional live chat operators can ensure an exceptional customer care experience for the online store’s regular customers and random website visitors. The following characteristics of chat operators play a big role in helping an online business to succeed:

Knowing the Product and Service Well Live chat operators are usually the first people from a company who get the chance to meet potential customers. They also face the initial questions; hence, it is very important for them to know about company’s products and services so they can serve potential customers efficiently and without any delay. Live chat operators should be well informed about the features and functioning capabilities of the products they are selling. Canned Messages The live chat support software allows using canned messages. These are the automated messages, sent to customers usually to answer frequently asked questions. This is mostly done in order to save the operator’s time. However, operator must take care while he is sending these messages out because if these messages will be used too frequently, it can alter the entire purpose of live chat support. Highly Proficient Language Chat operators should be well versed in the language that the company is operating in. It comes off as very unprofessional if there are grammatical errors during the chats or if the chat operator is not fluent in that language. Therefore, language proficiency tests should always be conducted during the hiring process. Engaging Interactions with Customers Good customer service is said to take place when you engage with your customers and offer them the help they demand. When you interact with customers, you must develop a sense of comfort and allow them to share their problems and queries with you. Marketing Pitches Marketing pitches should be effective in order to offer effective customer service. Chat operators have been blessed with various tools and techniques to convince customers to make a purchase. If the customers are satisfied then you will make more sales. This can lead to believe that your customer service is up to par. Turning Clients into Ambassadors If a customer has had a good customer service experience, he is likely to go and tell his friends and family about it that will shed some positive light on the company. Hence, a good customer service experience turns customers into brand ambassadors for their company.

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Tips To Cater Global Market with Live Chat Software

Turning online provides you ample amount of opportunities to serve your global customers. Your worldwide customers can visit your e-store with just a few clicks of a mouse. Visiting a website just for the sake of gathering information differs from visiting to make an online purchase. To buy a product online, a potential customer prefers to talk to a real person because he might come across queries and concerns regarding pricing, shipping, discounts, payment methods, return policies, money back guarantees and much more.

Neither a website contains all the required information; nor are all the potential customers able to explore the necessary details. Here is where retailers running online businesses are supposed to implement live chat software on their website.  Here are few tips through which the retailers can cater the needs to their global market with this web-based chat application. Provide Easy Access: Developments in the world of information technology and excessive use of social media have made customers much more demanding than before. The modern-day chat savvy customer prefers to make a purchase with the companies which provide an easy contact centre. Using live chat, the retailers can proactively approach the potential customers on their websites through a chat box window. Moreover, the pop up window also encourages worldwide customers to get connected to retailers just in a matter of seconds. Provide Language Support: Language could have become a barrier to serve worldwide customers. However, implementing support chat software on their websites, the retailers have been able to remove this language barrier. The chat application enables online agents to serve the global customers in the languages they could easily understand and speak. Increase Your Presence Round the Clock: The live chat 24/7 availability feature has enabled retailers to maximize their presence round the clock. Thus, removing the time zone difference, the retailers can become able to equally serve the customers located in different corners of the world. It is justified to say that, with the arrival of live chat software on e-commerce website, the retailers have been able to cater the needs of their global market in best ways.

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Set New Business Standards through Chat Support Software

By setting new standards in the business world you can become an aspiration for your competitors as well as customers.  Building new standards not only makes you known among your competitors and customers but also develops a high image of your brand/product. Introducing useful customer service standards will earn you a long lasting name in the market and thus you will leverage lifetime business benefits. However, today, where every passing day brings new competitors into the market, it becomes hard for you to earn a distinguishing name. You need to focus on using new marketing tools and technologies so that you could deliver what others can’t do. With implementation of chat support software, on e-commerce websites, it has become much easier for retailers to deliver beyond their customers’ expectations.

Easy Accessibility:  The more a business is easily accessible to its customers; the more likely it is to increase its clientele. However, when it comes to e-business, the lack of quick and easy connection between a retailer and a purchaser has been a big dilemma. Vendors have been using emails and phones to get connected to their customers but these did not produce good results. Customers had to wait long for two to three days to get response of their queries through emails; whereas phone calls assistance also used to put them on long holds. However, after deploying live chat support software, the retailers now can get connected to far off customers just in a matter of seconds through a chat box window. Usually, live chat agents proactively invite every visitors landing on their website and ask if they need any help. Additionally, presence of live chat button on the most visible location of your e-commerce site entices customers to seek help when required. 24/7 Access: Chat support software’s 24/7 availability feature enables retailers to maximize their presence round the clock. Doing so, the retailers can catch up as many customers as they can. Removing time zone difference, retailers can get connected to customers anytime, anywhere in the world. Moreover customers can make an online purchase anytime they feel easy. Track Visitors: Another important feature of live chat is its tracking component. Using this option you can track visitors on your web-page. You can monitor their activities and can also know about their geographical location. Gathering information about your customers you can deliver them up to their expectations and even sometimes beyond their thinking. Language support: Language is thought to become a great barrier when it comes to get connected to worldwide customers. However, using chat support software, globally situated operators can serve their worldwide customers in the language they are familiar with. On a shorter note, live chat support software’s astonishing features have enabled online business owners to set new standards in the market.

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Best Live Chat Software Taking Good Care of Existing Customers

E-retailers can use live chat support software to satisfy their existing customer base. Customer service representatives (CSRs) are appointed to live chat with website visitors. They use text-based messaging to learn about the problem and proffer meaningful solutions. Are you familiar with the Girl Scouts song? The lyrics, “Make new friends, but keep the old. One is silver and the other’s gold.” This should ring a tune with business owners. The song reminds young scouts the virtues of holding on to old friends. Likewise, entrepreneurs should realize how important their existing customer base is. Unfortunately, many squander most of the company’s budget to acquire new customers. Although, their initiatives will increase the number of clientele, it will not prevent existing customers from switching to competitors. Ultimately, the net of new customers will be less than impressive. According to Forrester and Adobe, it is more cost-effective to focus on increasing user experience for existing customers. Live chat support software helps to grow your business.

Old Customers are better than New Ones Research shows it costs more to acquire new customers than it is to retain existing ones. By investing in retention efforts, your company will experience sustainable growth. Existing customers that were previously unsatisfied with your company policies and/or product offerings are willing to stick around as long as you take action to rectify their problems. They will return the favor by sharing their positive experience with their peers. By cultivating a deeper relationship with your old customer base, you will motivate new ones to come on board. E-businesses can use best live chat software to satisfy customers that have already done business with your company. Live Chat vs. Conventional Methods Best live chat software, product of WG Live Chat Software, is a cost-effective way to spend your company budget. Unlike conventional means of handling complaints, the online CRM application uses the services of outsourced workers to interact with existing customers that come to your website. They do not resolve grievances by phone or by e-mail. Rather, they use live chat technology to converse with customers. The web-based tool enables chat operators to simultaneously converse with more than one customer. It decreases the number of complaints more quickly than traditional methods. Cultivate Deep Relationships Live chat support software appoints customer service representatives (CSRs) on the company’s behalf to handle customer grievances in real-time. They are specialists that actively listen to and resolve problems in real-time. Thereby, leaving business owners to tend to more important matters! When an existing customer enters your site, they are courteously greeted by a chat operator and asked how they can be of service. Operators are apt at fulfilling customer service support requests because they know the financial impact one happy customer can make to your business. 

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The Best Live Chat Software for Your Website

There is no easy way of saying this but my advice is essential. Many e-retailers believe they will become a success by midnight. Although, there are many online businesses that have taken off, it didn’t happen overnight. Successful business leaders give a lot of thought and time into planning their online venture. They analyze every aspect of their website, product offerings and customer support service. You should do the same. While you can always amend your website look-and-feel and product offering, you should get customer support right the first time around. WG Live Chat Software, makers of live chat software, offers a solution that takes no more than 5 minutes to install on your website.

Feedback Effects Your Business Customer service is the hallmark of every successful business. Regardless of what you sell, you will ultimately deal with customers who will like to give you their feedback on your products. They may have positive or negative things to say about your brands. As you may already know, negative comments can damage your reputation and hinder potential customers from buying from you. You can proactively resolve all customer complaints by using best live chat software on your website.  It is an online CRM application that features a chat API window and a click-to-chat button on your screen. It will take your web master hardly five minutes to install both components. Availability and Responsiveness Live chat software also employs globally-situated operators on your behalf. These operators are better known as customer service representatives (CSRs). They are hired because of their knack for customer service and multilingual capabilities.  All operators are present to represent your brand around the clock. This means customers can reach out to them whenever they want to get things off their shoulder. Be it off-hours, weekends or holidays, a live chat representative will be available to listen to them.

Instantaneous Solutions  With best live chat software, you can give online customers a viable source to register their complaints. Unlike email support, a live chat operator will respond to them in real-time. They will eliminate all waiting time and give customers the opportunity to ask follow-up questions. Before commencing chat, all operators are trained to understand every element of your website. They are well-aware of company policies and product features. You can update them on any business developments.

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Achieve Your Growth Strategies With Live Support Chat Software

Are you ready to expand online operations? Donna Boyer, chief product officer at Blurb, an e-book startup explains, “There are really two types of growth- - one is the more type of growth, which is really about scale. And you need to add countries, customers, call centers. How do you make what you are doing, just bigger? And the other side of growth is really new. We need to get into new market, into new business units.” It is compulsory to identify what kind of growth you are working towards or else you will be misaligned with the company. You have to decide which growth strategy is feasible for your business. Be sure to use best live chat software as well. It is an online CRM application that helps online business achieves their growth strategy no matter what it is.

Innovative Business Solution WG Live Chat Software kept growth strategies in mind. Their web-based tool takes web masters no more than five minutes to install. Once the HTML code is placed on the backend of the website, a chat API window and click-to-chat button will appear on the screen. E-business clients can modify best live chat software to make it appear as a natural component of their website. They can customize the appearance of the chat box and place the chat button under every product category or in the Contact Us page. New Growth In most situations, business owners want to have the new kind of growth. They want to sell new types of products. Take the Dollar Shave Club for example. They deliver razors on a monthly basis. Now, they are expanding into other toiletry items. When companies launch a new product line, they have to spend a considerable amount of time explaining to customers what those products are about. Live support chat software appoints chat operators on your behalf to interact with website visitors. Chat operators can discuss the benefits of using your new product line. They can also resolve search queries in real-time. More Growth Some e-business owners want to have the more type of growth. They want to sell their products overseas but they don’t know how to facilitate the process for their customers. Live support chat software can help you sort out this problem. You have to let WG Live Chat Software know where your target market is located. They will hire globally-situated operators that will provide multilingual customer service support. Chat operators offer resolutions in English, Spanish, French, German, and Arabic.

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Handle Your Fickle Customers With Live Chat Support Software

How do you cope with fickle customers? The disloyal ones are always two steps ahead of everyone. You can send them customized e-mails and slash prices but these tricks are only good up to a certain point. You won’t know if your customers have abandoned ship until it is too late. If you had made customer service support the hallmark of your business, then you wouldn’t have been left in the dust. Companies that provide exceptional support can learn from customers directly what their new preferences are. Management can then look into their suggestions deeply to reinvent their product offering and have a new product value proposition. What tactics do you use to for engagement? E-business can adopt live chat software to build their relationship with customers. Live chat support software is an online CRM application that goes beyond surveying your customers every move. Although, the web-based tool does a have a built-in web analytic feature, its purpose limited to periodic visitor surveys. Customer service representatives (CSRs) are appointed by WG Live Chat Support to engage website visitors in real-time.  These professional chat operators are appointed from the world over to live chat around the clock. They provide multilingual support in English, Spanish, French, German and Arabic. They are trained to conduct a one-on-one session with every browser that enters your online store. They welcome guests and monitor their online behavior to assess what they are up to on your website.

Live chat software shows their web page duration, keyword searches and referral URL source. It gives operators a brief insight into the minds of your customers. In order to increase their understanding, CSRs send a proactive chat invitation to dig deeper. Once it is accepted, website visitors can voice, vent or vindicate their purchase decision. Live chat representatives can respond by fulfilling their customer service requests. Live chat software enables them to navigate visitors around the website, clarify company policies and resolve common search queries. In most cases, these actions are enough to turn fickle customers your biggest fans. They know they will receive continuous support whenever they want it. Whenever they want assistance, they can click-to-chat for customer support. Operators are more than happy to help increase their trust. 

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Encourage Customers to Praise You with Live Chat Software

There is something special in seeing someone declare their affection on top of a mountain. That someone doesn’t have to be our near and dear ones. It can also be your top customers who love to do business with your company. Literally, very few would be adventurous enough to climb a mountain for a company. The only risk-takers would actually be sponsored by companies such as Red Bull and Mountain Dew. You can gauge the value of loyal customers in other ways. Research shows loyal customers have higher retention rates and are more profitable than newly acquired customers. What does it take to win them over? Excellent customer care! Web-based businesses can use live chat software to treat their customers really well.

Best live chat software helps online companies build customer loyalty and increase profits. Once you are ready to install it, you can ask your web master to copy and paste the HTML code on your website. The installation of the online CRM application is complete within five minutes. Once it is set up, a chat API window and click-to-chat button appears on your website. You can amend the theme colors, brand logo, and banner of the chat window to make it look like a natural component of your website. Modification of the chat box will increase customer confidence. They will not mistake it for a spam message. You can place the click-to-chat button on the header or footer of your website. It is recommended to place it in the Contact US page or under the descriptive text of your product offerings. How Does Live Chat Software Work?

Customer service representatives (CSRs) are employed to interact with website visitors on your behalf.

Consider them as the front line troops in a battle.  Their duty is to win customer loyalty of acquired and prospective customers.

Before a live chat session starts, CSRs undergo training to understand your company policies and product offerings.

They are taught of the type of customer personas they will encounter on your website.

Best live chat software empowers them to fulfill all type of customer service requests.

They make decisions in the best interest of both the customer and your company.

Once live chat is commenced, chat operators ask about customer needs and provide them valuable information.

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Does Live Support Software Provide Better Help than Call Centers?

Why did you start your web-based business? Chances are that you quit your day-time job to sell products that are superior to what is available in the market. You can list a million and one reason why your product offerings are better to what competitors are selling but do you know customers want more than just good products? They want to do business with a company that really listens to what they have to say and helps them resolve their problems in real-time. They are willing to become life-long customers if you are willing to bend over your back to make them happy. As a seller in the virtual marketplace, you can go the extra mile by using live chat software on your website! Live chat software is a web-based tool that was designed for e-businesses to improve the way they deliver customer service. Most businesses give customers the options of calling for support. However, studies have shown that this method has become irrelevant. Call-center representatives take too long to talk to customers, hence customer dissatisfaction increases! In most cases, company representatives are not empowered to help. They partially listen to what customers have to say and then transfer them to operators in other departments. As a result, customers have to repeat their story every time. The experience is so dissatisfying that 35% of customers have stopped doing business with companies that do not value their time!

There has got to be a better alternative! If you are looking for a way to deliver good customer service, then look no further than chat support software. Why choose live chat technology over call-center support?

The online CRM application instantly connects customers to a live chat representative in real-time.

They do not have to grab their telephone to make a call to an outsourced call center.

Chat support software provides a click-to-chat button on your website.

Once it is pressed, a chat API window appears on the screen.

Customer service representatives (CSRs) give customers the opportunity to speak about their problems.

They do not redirect them to other departments because they are empowered to help them.

CSRs navigate visitors around your online store, clarify policies, and help them choose which product they should buy.

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How Does Live Support Software Increase Customer Acquisition?

Are you in it for the long run? Once you survive your first year as an online business, you have to prepare for the long haul. Small businesses such as yours wish to acquire new customers as well as retain existing ones. What will you do to achieve this dual goal? David Ehrenberg of Early Growth Financial Services believes the best way to acquire new customers is to get referrals from existing customers. He believes it is important to invest in old-fashioned relationship-building and so do I. If you are serious about thriving in the online marketplace, then consider using live support software.

You have to do away with the idea that your website is adequately designed to meet the needs of your customers. Although, I am sure your web developer has done an outstanding job, your online store will not be complete until you integrate live support software. Once your webmaster receives the HTML code, your website will be transformed within five minutes. You can customize the logo and the theme colors of the chat window. By making such amendments, prospective customers will feel confident that they are conversing with a designated customer service representative (CSR). They will not falsely assume that the chat API is some sort of spam-type pop-up window. The key benefit of using live chat support software is that CSRs fulfill customer support requests around the clock. Unlike traditional communication channels, company chat representatives are immediately available to interact with website visitors. Customers will not have to wait for someone to get back to their e-mail or their telephone call. CSRs ask strategic questions that will help them address customer needs. Once a prospective buyer explains what they are looking for in a product or service, operators can then navigate them around the website to find an optimal choice. Live chat support software does so much more than enhance visitor experience! The online CRM application enables web-based businesses to establish their credibility.  It shows customers that they will not leave customers hanging in the air. They can talk to a live chat representative whenever they need help in finding the right products. Customers will return the favor by telling their peers to do business with your company. Hence, you knock down two birds with one stone-happier customers and new prospects!

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Enhance Your Website Design with Best Live Chat Software

How many times have we heard of the adage “Don’t judge a book by its cover”? I have heard it many times throughout my life and I am sure you have too. This metaphorical phrase advises not to prejudge the value of something by its outward appearance. All too often consumers make this mistake. They often purchase something from a company that sells a product at an exceedingly high cost. They believe product functionality will be equivalent to product aesthetics. In some cases, this is true. Take Apple for instance! Their products (be it an iPod or an iPhone) give the impression of both quality and efficiency. What about the vendors that sells at different price ranges? What can they do to close sales? I believe best live chat software is the key.

They should pay attention to what Jan Habraken has to say. He is the founder of FormNation, a New York City design studio. He believes, “Entrepreneurs should consider the value of design before they start any project”. Your business and its products should create an outstanding impression, improve sales and eliminate customer confusion. Habraken advises retailers to present their products in a way that will influence customers to have a positive perception of your business. He says, “Your logo, packaging and product all communicate a message about your company.” E-retailers can achieve the other two goals by using best live chat software. This online CRM application is specially designed to enhance the beauty and functionality of an e-business. Best live chat software helps e-businesses improve sales by adding to website aesthetics. Once you integrate the web-based tool on your store’s front-end, a chat API will appear instantly. You can amend the default logo and color themes to match that of your business. By blending live chat software with the rest of the website, you can create a good impression of your website. It will show prospective customers that you pay attention to the little details. Don’t think it is a good idea to sweat the small stuff? Just ask researchers at the University of Missouri! They discovered diners are more willing to wait for a table at restaurants that have visually impressive waiting areas.  Habraken further explains, “It’s important to take someone from point A to point B in the fastest amount of time and with the least amount of stress.”  Live chat software does just that!  Upon entering your virtual store, prospective customers are greeted by customer service representatives (CSRs). These globally-situated operators do more than welcome guests at the door. They help eliminate customer confusion through a web analytic feature and live chat technology. The web-based tool enables them to gauge webpage duration, keyword searches and referral URL.  After identifying a problem area, CSRs send a proactive chat invitation to learn more about customer complaints and comments. They learn on a one-on-one basis what they can do to help. This may mean navigating them around the website or clarifying company policies.