(unofficial) danandphilshop survey

a phannie-led project that plans to analyze & present the consumer danandphilshop experience to irl merch. this is unaffiliated with dan, phil, or their company. click for survey and other info! account ran by @starredhowell and @fastforward-ty

[survey-daps]

Update: IRL has officially reviewed our work! Here's a statement from our survey team:

[survey-daps]

hello! thank you again for putting together this survey ❤️ did the shop provide a timeline for the changes?

we didn't receive a timeline for changes but were told that hopefully customers will see a marked improvement across the board in 2026. we also know that some measures were already underway and some are in the process of being implemented.

[survey-daps]

update:

we received an email back from IRL letting us know they still haven't had time to review our work but they intend to and will be in touch when they have an update.

[survey-daps]

Hello! I was just wondering are there any updates now that January is over? 💖

Hello! Thanks for checking in. We have sent a little follow-up to gently remind them to respond to us and hopefully we'll hear back soon!

[survey-daps]

hiiii! i just found out about this acc and i think it's really neat that you're dedicated to documenting the dnp shop experience, even though i've been a phannie for the longest time this last year i've gotten the chance to buy some of their merch and just knowing that irlmerch has always had these issues is somewhat reassuring? is this a europe/uk thing or is it just the management of their shop that's causing all of this trouble? specially with shipping,,〒▽〒 thank you so much for the work you're doing!!!

hello! thank you for the kind words.

we had consumers express different issues from all four shops; while certain issues seem to affect specific regional shops, there's definitely been issues of some kind at all of them.

in terms of shipping, we do know that the last few drops have had shipping delays, some of which are out of their control (ex: the current EU delay because of the calendars held at customs in the Netherlands, as stated here).

due to the fact that we only had a limited number of responses total & not a huge variety by location, it's difficult to take any of our findings and make definitive claims about problems facing only one regional shop as our sample size is too small, but feel free to take a peek at our visual summary we have publicized showing the highlights of our findings!

[survey-daps]

update: we have sent our findings & recommendations to irl merch!

we will let you know when we hear back from them. in the meantime, if you would like to read our visual summary you should be able to do so here!

[survey-daps]

for sake of transparency, we wanted to share that we haven't received a response since our initial email over 2 weeks ago (nov. 5th) so we forwarded our results to the company again today.

[survey-daps]

we have now received a reply! they plan to review our work in january 2026, after their busy period is over so they can review everything thoroughly.

[survey-daps]

update: we have sent our findings & recommendations to irl merch!

we will let you know when we hear back from them. in the meantime, if you would like to read our visual summary you should be able to do so here!

[survey-daps]

for sake of transparency, we wanted to share that we haven't received a response since our initial email over 2 weeks ago (nov. 5th) so we forwarded our results to the company again today.

[survey-daps]

update: we have sent our findings & recommendations to irl merch!

we will let you know when we hear back from them. in the meantime, if you would like to read our visual summary you should be able to do so here!

[survey-daps]

just an update for everyone: we have finished our data analysis as of yesterday and are working to compile our findings for IRL!

[survey-daps]

The surveys are closed!

Our surveys are closed & we have already started compiling the data from all the forms to analyze & identify problem patterns! Thank you to everyone who took part & spread the word. We received 322 responses total!

We'll be providing updates throughout our process to remain transparent & in the meantime if anyone has any questions or concerns, our asks & email inbox ([email protected]) will remain open!

[survey-daps]

LAST DAY!

Less than 24 hours remaining to fill out our phannie merch survey! Your responses will be so valuable in identifying & presenting IRL Merch's failures and successes to them in hopes that they will be able to improve across the board.

Please keep spreading the word! The survey will be open until midnight PST, so even if it is past August 25th in an earlier timezone, you may still have time to complete!

[survey-daps]

i want to say, the dnp shop doesnt ship to brazil! their shop says it does, but when you try to pay it tells you it cannot ship to your adress. if you get a lot of latam fans who never bought merch first hnd, thats why.

thank you for sharing that info with us!

[survey-daps]

Good survey but why is there an Antarctica option?

for the sake of transparency i did make it for the sake of being thorough and including all continents but if there was a scientist phannie who could speak to being there that intrigued me and i would definitely want to hear from them! (also on the back end it's a good survey to double check information on without risking accidentally messing up the format of the survey lol)

antarctica responders:

[survey-daps]

Is this survey relevant if you've never bought merch from dnp?

there are qualifier questions at the start of the survey to ensure if it isn't relevant to you, you'll be sent to the end of the survey! one of the first few asks about purchasing or owning any official merch, as you can still speak about merchandise quality, shop communications, etc. there's also response fields that include N/A options for particular questions that don't apply to you.

tldr: if you're unsure if you qualify for the survey, the first 2 questions will weed you out if this isn't for you!

[survey-daps]

just wanted to tell y’all that this survey is so thorough and well-designed

thank you so much! we really tried to cover every possible outcome & represent each region’s potential issues. this is awesome to hear. 

[survey-daps]

less than one week remaining for survey responses! the more the merrier! keep sharing our project to phannies far and wide! https://linktr.ee/survey.daps

[starredhowell]

@survey-daps ✨