Collections -Adjustor (French)
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Collections -Adjustor (French)
Purpose of job The Collections Contact Centre Adjustor is responsible for the maximization of collection recoveries on assigned
credit products while minimizing collection costs. The incumbent conducts timely, effective collection follow- up/activity on assigned Credit products in varying stages of arrears. The incumbent is expected to manage outbound
and inbound calls for over multiple countries with adherence to established methodology by performing timely recovery. The incumbent should reduce delinquency rates through effective management, persuading the client towards a solution advising and offering appropriate payment solution schemes. They should use all available resources and outlets available and should continuously employ extensive search methods seeking additional client data, via family or references in compliance with existing policies
Essentials criteria Highschool or College Degree required. Thorough knowledge of the Bank’s retail & Small Business Collections (strongly recommended). Minimum 1-year experience collecting delinquent accounts or 6 months of contact center experience. Proven communication skills to optimize collection effectiveness. General knowledge of legislation and legal proceedings as all legal implications has a direct impact on recovery and losses (strongly recommended). Very good negotiation and analytical skills in order to coordinate and present alternatives to customers. Advanced French and English proficiency. Availability to work in Zona Franca Las Américas.
Desired competencies Customer focus Developing and coaching talent Result focus Curiosity Self-awareness & personal development
