So, I called my healthcare provider with the intent to change my address because I was told I needed to change the address on their end as well as the AHCCCS. I thought I had already changed the address with AHCCCS when I changed the address with DES.
When I called the healthcare provider, they told me that they could NOT in fact change it on their end and I needed to call AHCCCS to get it changed. They transferred me over the AHCCCS, where I was told that my address had been changed on the nutritional assistance application, but not on the medical assistance application which meant that I needed to contact DES.
So they transferred me to DES where I gave them my address and other pertinent details and they were able to confirm that my address HAD NOT been changed on the medical assistance application. (I sincerely thought it had been changed and confirmed. I had been TOLD that it had been changed on both applications.)The DES customer assistance person told me that she had changed it and I would need to wait ten business days before it switched over.
Thing I was going to do: change my healthcare provider (finally) to somewhere closer and change the address. Which I had put off for a year and a few months because I couldn't find the motivation to go ahead and do it. (Motivation was found due to representatives from my mental health care clinic nagging me about it.)
Also, their stupid customer care survey goes one to nine with the nine being least helpful and one being most helpful, which is COMPLETELY BACKWARD.
