Is there something about your job that surprises people? A task or aspect people do not even think about being part of the position? 👀
Hmm, I don’t know! I don’t think anyone has ever been really surprised by anything that comes with the position. Like tbh, front desk is an entry level job. If you can read, are capable of using a computer, and have basic people skills, you can do the job reasonably well. Even the luxury hotel I worked at would hire 19 year olds with zero experience for front desk because you genuinely don’t need it. You check people in, you check them out, you connect them with the information they want or need. That’s the job.
As far as management goes, I’m just managing those people and keeping track of numbers, really. I’m there to answer questions when my staff doesn’t know what to do or how to do something. I do the background stuff, like making sure groups are assigned to rooms close together, or solving billing problems, but overall it’s a straightforward job, tbh.
