Another installment for FB
I have made the keen observation that I am not on Facebook as much as the other platforms. And here is why; it is less portable. This platform was not originally intended for phones and it is reflected in its organization. It is true that there is a ‘mobile site’, however, it is not as friendly as Twitter and Instagram which were made to be portable platforms and therefore remain easy to use.
Facebook is crowded, the buttons are small and not all the features are available (or not in the same spot). For example, the button that was so damn hard for me to find when I first set up my thesis page that directed me to the feed of the art museums I liked is not in the same place. I searched for it for half a train ride before I gave up in frustration and decided to dedicate this platform to my computer.
I do not necessarily believe this is a problem, or that I will miss anything of great importance because I never viewed Facebook as immediate information. For me, it is a platform to reflect the day, not to keep close tabs on events the instant they happen. It is not an “on the go” application. I view it as a way to experience the layers each museum page has decided to offer.
One such layer, as I have mentioned before, is Facebook Live. This is a way for museums to provide videos in real-time (and later save to their page). I have watched two different types of videos using this option- the long gallery talk and the single highlights- both have their merits. These videos are directed by museum staff, often times the online viewer is encouraged to ask the guide questions. This feature offers the audience an inside look into an institution that they may not be able to get anywhere else and depending on who is conducting the tour can highlight different unique departments.
First, are these short clips that highlight a certain work or exhibit at the museum. I have seen this as a talk concerning a single work, pointing out aspects of the piece that may be overlooked in a general visit, or as staff favorites. This personal one-on-one is my preferred method since it is such a short clip it keeps my attention. This small interaction also humanizes the staff, it says ‘I work here and I have grown to love this particular piece...let me tell you why’. This interaction is very casual and takes the online viewer away from a museum's highlight pieces, taking them deeper into the entire collection.
The second method is the recorded gallery tour, which I admit is pretty fantastic. These, sometimes 30min, exhibition tours are available for individuals all over the world. A visitor is no longer limited to those who can set foot in the door, but those with the internet (as you can imagine that is a lot) and accommodating every schedule....If only I had the attention span for this. Honestly, 10 min in and I am looking for something else to do, or just falling asleep. It is not because these are boring! But sometimes it is a long day and I attempt at watching these in bed so it is a lost battle going in. This is a perfect example of different engagement opportunities appealing to certain people while not appealing to others. This is just one of the many options that are becoming available, and if you are one who would love nothing more then to sit on the couch with your computer to watch a tour then this is perfect. But if a museum wants to capture the small attention span of their audience how could these tours be adjusted?
I did watch about half of a tour hosted by the Peabody Essex museum in Salem, Ma on ‘American Impressionist: Childe Hassam and the Isles of Shoals’. Not to go into too many specifics but this artist painted on an island off the coast of New England and painted with such detail that geologists and scientists can look at the paintings to determine tide and weather conditions at the time (HOW COOL). This platform provides the opportunity for anyone to dive into a specific exhibit and learn something they could have otherwise missed at the gallery, if they could make it to the gallery at al. I was wicked excited, but it was so quiet that I was sitting with volume to the max, headphones in, and hands cupped to my ears. Naturally, it got frustrating and I gave up.
I left a comment on the video expressing my issue and the museum was great in getting back to me to tell me it was their first attempt at FB Live and they will improve the audio for next time. Awesome response time! But why wasn’t a small clip tested to see what the result would be before diving into a full fledge tour? I hope they really do get it improved for next time. But is it too much to ask for this to be redone with better audio, because the topic is very interesting and I am sure I am not the only one who would love to experience the whole thing? Or is it not worth it and is it better to move forward?