why are you still going out of your way to drag crystal two years later
Anon, today at work I was helping a customer who was purchasing backsplash to match her new kitchen countertop. She had brought a chunk of her countertop to the store to help her match it to a backsplash of her liking. She worked with a kitchen department associate, browsed our selection, made her decision, and I was now ringing her up when a customer in the adjacent line turned to her and complimented her countertop.
My customer was suddenly elated.
She began talking excitedly about it and the selection process and her kitchen remodel in general. But then, as she lifted up a piece of her backsplash to show Other Customer, OC was no longer paying attention because my coworker was now attending to OC.
My customer was suddenly dejected.
The quality of her backsplash had not changed, nor had it’s appearance nor anything about it. It was the same as it had been when she excitedly chose it ten minutes prior. And yet, she seemed taken aback. But nonetheless she went on her way, an adult pushing a cart of carefully selected purchases, and in a week or maybe even a day I bet she will have forgotten about this exchange with OC. Maybe she has already! And if someday somewhere they happen to cross paths again, I’m almost certain they won’t recognize each other, let alone recall their last encounter. And my customer will probably love her countertop and backsplash just as much as when she first selected them, perhaps more so. And even if over time she has come to loathe them, it will most certainly have nothing to do with OC. The hatchet won’t be buried; it was never lifted. And the hill she never died on will be the site of many a tasty meal, or maybe a few nasty ones. And meanwhile, I will have long since forgotten that I ever told you this story.