I love the look of dreadlocks, and found this Etsy seller through searches, she seemed to have decent prices and good quality items as well as a pretty good turn around for the custom products, so I decided to shell out the cash and went for a full head of dreads.
I should have took the initial warnings and ran, but no, I wanted what I wanted and I decided to give this etsy seller a chance. First things first, communication with this seller was awful. AWFUL, horrendous, lacking, non existent and any comparable word to describe just plain bad. When you send someone a large amount of money, the comfort of getting email updates mean everything.
She does not accept paypal, and I'm not stupid enough to put my card information anywhere else. I went out of my way to buy a prepaid Visa card and pay the extra costs for getting that card just to buy from her. It was pretty frustrating, but again, I want what I want so I'll pay for it.
I wrote her about ten times before making the initial purchase asking her to make me a custom listing, it took her a week to respond and she made one, but it exceeded my prepaid Visa, so I had to ask her to make a new one, 5 days with no response, and I decided to just purchase a listing she had on her site with VERY specific instructions on how I wanted these made. She agreed, took my money, and then did whatever the fuck she wanted.
My hair is white blonde, WHITE BLONDE, I already had a bad experience with a previous dread maker and I made sure I made clear my hair has no yellow tones in it at all. Its not sandy brown, its white. She assured me that she'd mix a custom color for my specific dreads, of course this response took another week, but she assured me so I felt at ease.
I wanted 60 dreads, 54 at 3/8's of an inch, and 6 of them and inch thick, all 22 inches, not including the tail ( the tail is just the few thing strands of hair that taper off of each dread) she understood, she agreed, we had conversations about how its easier to have a bit of a taper, so I said okay as long as its 22 inches of thick dread.
I was supposed to receive these dreads in 3-4 weeks, since purchasing the dreads took over two weeks, I asked her PRIOR to purchasing if she could get these for my birthday which was on June 18th, she agreed, she said she'd do her absolute best to get me them by my birthday, with this agreement I had in my mind that it'd be here, or possibly at the latest a week late, but around, that was good enough for me.
So my birthday comes and goes, no response from her, no package, no "hey I'm running a bit late." NOTHING. I had to again write her, saying "... so I guess its not going to be here for my birthday?" she responds a week later telling me that the dreads are going to be a couple weeks late.... okay... she offered a refund at that time, but at that time I had been waiting 6 weeks including the time it took to buy them, so there was no way I was going to completely start over, plus she should have had at least something done with my dreads right? Not, she hadn't even started a lick about my order I found out later on...
So, two more weeks pass, I'm going on vacation soon, so I check back again, keyword: I, not her, me again. "Hey so the dreads aren't here yet and I'm leaving in a week, where are they" She gets all sassy acting as if I'm annoying her, telling me how she gets 50 emails a day, how shes backed up on orders, and how stressed out her life is... okay, well if you can't finish an order, then stop taking orders until you've caught up!! Anyways, I give her the benefit of the doubt, I tell her I'll be out of town, so just send them regular post with no signature required, she seemed chipper in her response, again a week later " okay thanks for letting me know"
I enjoyed my vacation, not worrying about it, by the way I went on a three week vacation, so add that to the time slot. I emailed HER a few days before I was to get home asking for a tracking number. No response. I get home expecting a package. NOPE, no package.
I'm getting really worried. I write her about 5 more times over the course of two weeks, she mentioned in a previous email that the dreads would be here by the 15th. by the 25th I'm freaking out. If she sent these then the mail lost them. I keep writing, checking for updates, anything, I get nothing besides a snarky update on her etsy saying how her internets been out so her messages are backed up. That tells me shes read my responses and is ignoring them, and instead of writing a personal email back she puts me on blast, again blaming the customer for her AWFUL customer service, making it seem like me, ME the person who put out a large amount of money and is getting no response is in the wrong.
I keep waiting for a response, checking my etsy about 10 times a day. I finally come home to a package. Okay, I feel better. I open up the package and I'm INSTANTLY intoxicated by the scent of wet dog and smoke. This is gross, who would wear smelly hair on their head? I look at the package and I'm about in tears. she's sent quite possibly the most rushed, disgusting set of dreads I've ever seen.
To start, she sent THREE SEPARATE shades of dreads, where the hell did I state I wanted piss yellow, sandy brown and silver dreads. WHERE. SHOW ME. I wanted to punch a wall. I have since in anticipation pretty much destroyed my favorite set of dreads since I over wore them waiting for these, I bought new beads, new dread hats, so many new things for my new dreads that were supposed to be amazing.... Not only are they all different colors, but they are NOT 22 inches, half of them are curled up about 10 inches in length, some are about 16 inches with a 6 or 7 inch taper. They are all done awful. These are single ended and the loop isn't tied and coming unraveled right out of the package, and guess what? None of them are inch thick, they are like pencil thin.
I'm infuriated, I can't get a refund since I no longer have a prepaid Visa, and she doesn't do paypal. I wrote her with a pretty heated attitude, so I doubt I'll hear any response, seeing as she doesn't like to talk to her customers, you know, the people paying for her shitty work and awful customer service. I'm at a loss of what to do, but good for me I have a large amount of followers on multiple websites reading this so hear my roar. Don't buy from her, do your research, get recommendations from friends, I mean, unless you're okay with waiting like 12 plus weeks, getting something you didn't agree upon, and no response from the seller.
P.S I checked the date she actually shipped these and it was on the 24th, 9 days after she said they'd be here. Physically BE HERE. I'm done. Okay guys, so hopefully my next post is happier!! I have lots of new content coming directly to you!!
