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Training - Responding to Conflict: Strategies for Improved Communication

Permintaan Brosur Penawaran : https://linktr.ee/BBMtraining 

Informasi Jadwal Training 2020 2021 2022 2023 2024 | Informasi Pelatihan | Jadwal Diklat | Info BIMTEK 2020 2021 | Training Course | Informasi Seminar Schedule

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Overview

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

Recognize the underlying causes of conflict

Map conflict using a five-step approach

Identify ways to develop flexible responses to personal and professional conflicts

Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations

Implement strategies to improve your communication and effectively respond to conflict

Course Outline

Part 1: Developing Conflict Awareness

Recognizing the difference between disagreement and conflict

Understanding the five levels of a conflict

Exploring barriers to conflict management and resolution

Part 2: Responding to Conflict

Identifying your own feelings and actions in response to conflict

Applying the P-U-R-R Model to demonstrate understanding

Utilizing the validating process

Distinguishing between listening for thoughts and listening for feelings

Part 3: The Role of Trust in Minimizing Conflict

Describing the 4 Cs as the cornerstones of building trust

Knowing how trust is lost and regained, and how transparency validates trust

Identifying interests behind positions

Part 4: Conflict Strategies

Identifying your preferred strategies for responding to conflict

Understanding the five conflict strategies

Exploring appropriate strategies to minimize/manage conflict

Part 5: Moving Beyond Conflict

Knowing why relationship conflict and content conflict should be handled differently

Turning potential disagreements into discussion by applying the Model to Disagree

Identifying and practicing assertiveness tools and strategies

Detoxifying emotional statements and devising alternative ways to express the message

Part 6: Dealing with Difficult Behavior

Explaining the difference between difficult people and difficult behavior

Understanding how to handle passive behavior

Developing a strategy for handling passive or aggressive behavior

Part 7: Mapping the Conflict

Mapping a conflict using a 5-step approach

Exploring a given conflict from various "viewing points"

Separating interests from positions in a specific conflict

Selecting a conflict strategy appropriate to addressing a specific goal

Implementing a chosen conflict strategy

Part 8: Thunderstorms

Applying skills to address emotionally tense conflicts (called Thunderstorms)

Using skills to address an intra-group conflict case study

Planning for future development to effectively respond to conflict