CUSTOMER EVALUATIONS
Recall the last time you were a dissatisfied customer. What happened? What was the cause of your dissatisfaction? What negative consequences might this have on the company? What systems should that company put in place so that another customer doesn't have to put up with the same issue?
I can remember, it was last year. I am a regular customer of a famous shake stall. I ordered Mocha flavored shake and I was already accustomed to the taste. I have noticed that the taste this time was different and I was really not satisfied with what I bought. So I went back to the stall and ask why is the taste different, explaining I can really decipher what Mocha from other flavors is. The saleslady got mad at me and did not answered me in a proper manner like how a complaining customer would approach. Also, she just ignored my complaint and said she cannot do anything about it. Her another explanation was it was because she used the same blender for different flavors. And I told her, it’s not my fault that it tasted differently, why did you not properly cleaned the blender so it will not mix with the other flavors. She kept on getting mad and ignoring me murmuring some words I cannot understand. I was really pissed off because I did not get the order that I wanted so I demanded a refund since she doesn’t want to make another one for me (my first order was barely consumed. I just sipped from it twice to really identify the taste) she still keeps doing what she’s doing so, as a dissatisfied pissed customer, I just left my order there without refund or anything.
This might affect the quality perception of other consumers about the company’s product if they will know about these kind of problems. And also, they must train properly their staff to be good and accommodating to customers. For sure, they have undergone training or instructions in case of spoilage, spillage, or customer complaints. The salesperson was in charge of the production of the product so she should be responsible in properly handling and making all the steps to make the product the best that it could be. She is also the representative of the company bring the name of it so it is important to have good staffs around.
