For my Legal Marketing Association - LMA International pals (and everyone else for that matter) ... in anticipation of #lma18: "Empathy and understanding and listening are crucial business skills that are too often dismissed as 'soft.' Yet, having finely calibrated emotional antennae helps us predict the future and navigate the present. Culture eats strategy for lunch. A cliché but an apt one. Without accurately assessing the anxiety ridden waters in which we swim and finding ways to engage and allay our partners’ emotional pain points, we will never achieve the organizational focus required to create lasting, meaningful change." https://reelroyreviews.com/2018/03/23/if-you-are-kind-and-polite-the-world-will-be-right-a-prelude-to-the-2018-legal-marketing-association-annual-conference-lma18/ - #bearoysexton, #bearoysextonchallenge (at Saline, Michigan)