Jan 8, 2017
Got this mug for my birthday thanks to @wilsyni, was a great wee surprise and I was so excited to get my first cup of Belfast Brew from it.... pity it turned out to be cracked, I think it took a knock during shipping. So disappointed, I contacted the company to advise them of the broken mug thinking they would refund my gifter, but to my surprise they went the extra mile and sent me a new mug, free of charge, that’s customer service, something I should be used to from local Norn Iron companies but it’s easy to forget the personal touch from customer centric companies.
Love my new mug, and as of today it’s been promoted to my number 1 mug as I broke my white mug in the sink today!