Enterprise Support Services
How would you describe your IT operations? A modern metropolis or ancient village. IT infrastructures are a lot like cities, our applications are like buildings and their interfaces are like streets that connect them. Small towns are easy to operate, but cities grow, their complexity requires automation and optimization. Without an effective solution, traffic stops, systems fail and process grow into a hole. That’s why you need MLN’s Enterprise support. Its proven proactive support offering that helps your software city better. It starts with SAP solution manager which is a unique application manager platform that combines, tools, content and direct access to SAP to improve all aspects of IT operations. You benefit from a central monitoring infrastructure, integrated service desk, root cause analysis, Business process improvement and more. You can reduce risk and lower the total cost of ownership of your solution landscape that continues with MLN’s enterprise support academy. This programme gives your team a powerful combination of training, practical experience and expertise on demand. With both guided and expert lead services MLN ensures that you have access to skills and spectrum of knowledge. For e.g. guided self-services focus on the most common challenges that organizations face today while implementing a solution which focus on information security and data volume management. Mission critical covers issues management support for your top issues. You even have access to our 24/7 advisory support center where expert support engineers directly assist you with a comprehensive solution plan and issue escalation. MLN has a developed a proven methodology of effectively engaging wit customers so we can gain a complete view of your situation, identify opportunities from proving your operations and work with you to develop and effective action plan. Finally MLN’s enterprise support provides you with continuous quality checks and proactive improvement services. These services let you analyze system performance and make sure your core business processes are running efficiently and help you continuously improve so that your IT infrastructure support your changing business needs. On top of that our proven engagement methodology ensures that you always realize the greatest benefits from MLN’s SAP enterprise support.
Why Choose MLN?
In some cases most business Solutions Company would say thank you for your business and leave your to your own devices but with MLN and our enterprise support we provide set up service to new customers. The set up service represents the key components to MLN’s enterprise support jointly define further engagement and service plan to your successful implementation and go live. Implementation takes time, resources and money but through a defined delivery plan your core design processes are optimized and your go live of your implementations is better secured. During the post go live and operations phase the support advisory experts stay in close contact with you providing regular engagement reports and identifying additional optimization and innovation opportunities so you are able to support your business best by driving innovation from an IT perspective. Let’s get your business up and running with our support services.
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