SmartBots is a Conversational AI studio with all the necessary components for enterprises to build, test, train, measure, and manage bots. The platform enables businesses to quickly build & deploy conversational bots for various channels, domains, and industries with significantly reduced time to market.
The major components of SmartBots platform are
BOT Skill Library - Collection of industry-specific pre-built skills which are pre-trained with standard conversation flows.
BOT Dialogscore - A Bot Testing Framework to test bots and identify weak spots.
BOT Training - Identify vulnerable conversations and train the bot to handle them, thus improving the bot quality.
BOT Analytics - Understand bot’s performance with real-time analytics and metrics.
Platform Features:
Pre-built skills - A collection of industry-specific of pre-built skills which are pre-trained with standard conversation flows.
Dialog Manager - Human conversations are sometimes unstructured; shifting between topics is a common scenario. Dialog manager helps in controlling the dialog state and flow of the conversations.
Handling Multiple Skills - Most of the bot implementations struggle to scale because of performance compromise with an increase in the number of intents. Skill orchestrator, a proprietary ML model developed by SmartBots, can handle multiple skills with a seamless flow.
FAQ Addition/Deletion/Modification - FAQs can be quickly added to the bot in a standard form of question and answers or raw knowledge, in the form of text/pdf files can be added. Bot will automatically learn from the knowledge base and answer user questions.
Context Management - Context management is the method in which the bot memory during the conversation is managed. You might want your bot to never forget user conversations or you might want the bot to refresh itself after every session. Pick the right pre-defined context management method which best suits your bot need.
System Integration - Integrating with a conversational AI solution is a tedious task.
SmartBots platform pre-built integrations make integrations with the popular enterprises SAAS platforms like Salesforce, Workday, SAP, Quickbooks, DOMO, etc extremely simple. For homegrown systems, our API friendly integration layer makes reduces the burden on job developers for integration.
Live Agent Hand-over - Bots need to handover out of domain conversations to Human agents and our SmartBots platform enables it. If you already have a customer support application in place, the SmartBots platform can be integrated with it. If not, you can make use of the SmartBots platform to interact with the customers whenever the bot hands over the conversation to the human agent.
BOT Testing - End to end testing has to be performed after every small change in the bot definition. For testing, a conversational solution right quality test datasets are needed.
Generating quality test data is a laborious process involving a lot of man-hours. Over the automated tests, the data generation algorithm simplifies the process by auto-generating domain-specific test data. Also, our pre-built test datasets available in our library can help in evaluating the bot performance before the bot is deployed into production. Testing feature not only helps in measuring your bot, it does this in a few minutes.
Domain-specific test datasets - We have pre-built standard test datasets like enterprise small talk, out of domain and domain-specific test datasets across industries.
Release Management - Releasing a bot into production, post-testing, is facilitated using the release management module.
Administration - Smarbots platform supports multiple user profiles. Bot administrators can create and manage users, and permissions.
Security - Every enterprise has security compliances and policies. Especially highly regulated industries like healthcare and finance have tight regulatory compliances that cannot be compromised. Bots created on SmartBots platform are enterprise-grade secure with adherence to industry-specific compliances. The data at rest and in transit is always encrypted.
Analytics & Insights - Analytics and Insights help you measure the BOT’s performance, engagement, and retention metrics. The visually-rich and comprehensive dashboard allow enterprise users to delve deeper into BOT analytics and conversations, identify areas of improvement and thereby, augment the capabilities of the BOT.