What it should really be called is ‘Overall Respect and Consideration for Each and Every Individual Service.’ I’m a firm believer of any interaction with someone else is to be treated as a two way street. Though the original topic is asked why customer service is important to the customer/clients, I did just throw a little of my huffy, puffy two cents in there to add on to my response.
I understand that well constructed customer service provided to the customers and clients within a working environment is important because that’s how companies/products grow and expand. Developing this type of relationship with the ones who wish to be consumers of a particular branded company, or with a specific product; it’s important to not only keep that one customer, but us humans like to pass on through word of mouth and demonstration, ‘a good thing.’ You could be selling the absolute most amazing, innovative piece of technology that you are ONLY going to find within the grasps of your fingertips, but there is no way you are going to be able to promote that piece if you don’t have the right attitude. Then, thereafter, you may also say goodbye to your job/career as well as go ahead and lose the bridge behind you.
To those who care about what they do, more than likely also enjoy it and in return have more customers that will return to them and will be loyal because of their service. I have not held a job to where I didn’t have to socialize with another individual, whether that person is a client or a co-worker, and develop a working relationship. No, we don’t have to sell ourselves to anyone, however in certain situations such as ‘customer service’ you have to know how not only show a degree of respect for the customer/client involved; and as for yourself to represent not only yourself, but also for the well being of your employer. The skills learned developed through these interactions are assets that may be used in every day life.
When we provide quality customer care, it doesn’t go unnoticed. How you make a person feel when they ask you a question, and how you respond to them is vital. They’ll listen to you if you can show that you know what you are talking about (even if you don’t, but seeing if that’s your job then you should at least keep a mental note to learn more). Honesty to, respect for, and being genuinely compassionate towards the customer/client are factors they will remember, let alone the actual product presented. At restaurants, customers won’t return to an establishment even it’ the best food they have ever tasted -- if they don’t receive quality service also. I won’t go back into a certain store in the mall if I have had enough bad experience with them. If I really wanted to donate my money to their company, I can find another location or even buy what I want via the internet. It’s that simple today. How you act will always be important in every viewed aspect for your personal and the company’s sake.
The reason why I stated that customer service should be called ‘Overall Respect and Consideration for Each and Every Individual Service,’ is because we shouldn’t limit our quality of care and service to a workplace, but overall and spread goodness throughout the communities we communicate through to every day. The service that our employers expect us to relay to their customers and clients shouldn’t be limited to that part of our life, but just because it should a natural part of how we treat the outlook of not only the difference in feeling in one’s own life, but how because of how you treat another person. the positive affect that they also will have.
