Best Softswitch for ITSPs
ITSP (Internet Telephony Service Provider) business is gigantic and it is widespread. From the highly developed countries like the USA to developing countries like Africa use services and offerings from ITSPs. There are so many amazing solutions and managed services offered by ITSPs. VoIP Softswitch based communication solutions are one of the major services offered by them.
The ITSPs serve local and international customers. They cater to B2B (Business to Business) and B2C (Business to Customer) audiences in the domestic and international markets. To provide end to end services ITSP businesses need to use different VoIP solutions. The class 4 Softswitch and class 5 Softswitch are two commonly used solutions by these businesses.
The best Softswitch can be any one of the wholesale and retail Softswitch solutions or it can be both of them. But, the question is how one can define the best Softswitch solution for ITSP. I will shed more light on this in this article.
1. Features
The best switch or software solution is the one that has all the required features. If it is missing out on some of the vital features, then it is of no use. For example, a class 4 Softswitch solution must have all major call routing strategies. In addition to that, if it also has a hybrid routing facility, then it is even better as it can give you a competitive edge.
2. Add-on facility and features
Some features are considered vital while using a retail or wholesale Softswitch solution. But, it might not come as an integral feature of the software. For example, a VoIP billing solution is one of the must have tools in an ITSP business. It is possible that the VoIP Softswitch does not have this feature because it is not just a set of few features. It is the whole functional software that one would need. In this case, even as an add-on, a business should be able to add these missing features or solutions in their Softswitch solution.
3. Security
In an ITSP business, security threats are common. Hack attacks and threats can make administrators lead to sleepless nights. Carelessness in this regard can invite dangerous losses such as monetarily loss, data loss, client loss, reputation loss, etc. Thus, the best solution is one that has a thorough security mechanism implemented into the system. For example, fraud detection and management software made available with class 4 and class 5 Softswitch solutions help in keeping the software, data, infrastructure, and clients secured.
4. Scalability
An ITSP business is one of the growing businesses. With the right strategy, skills, and tools, an ITSP can grow in leaps and bounds. Thus, all software solutions used to cater to clients must match the growth bandwidth of the business. The best retail or wholesale Softswitch solution is the one that is highly scalable and does not take too long to scale up the capacity of the software.
5. Flexibility
Another important factor that defines the best characteristics of the Softswitch solution in the ITSP business is its flexibility. It must be compatible with all operating systems and platforms. It must be flexible enough to handle changing environments, hosting platforms, etc.
Concluding notes
Using the best Softswitch solution, whether it is a wholesale or retail Softswitch solution is inevitable to grow in this competitive sphere. The right features, add-ons, and characteristics make it the best VoIP Softswitch software for businesses. Along with competitive features, it also must have an integrated VoIP billing solution, VoIP fraud detection and management software, and other supporting systems to help ITSPs grow their profit making in leaps and bounds.