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It’s crazy how ridiculously unreasonable some people can be. We just had a client of ours that’s been coming to this clinic for decades decide he needs to find a new vet because we couldn’t exchange some medication that he had purchased that he thought was the wrong size but actually isn’t. His dog is right on the edge of the weight dosage line for this medicine so what he got is the correct dosage but he’s convinced he needs the next size up and I would have been perfectly happy to sell him that but I cannot exchange it for what he already bought since it has left the building. So one little misunderstanding and he’s decided he needs to go somewhere else, despite decades of service we’ve provided for him and never had a problem.

#veterinary clinic #client logic #some people #ridiculous #unreasonable

Client: “I’m not very fond of antibiotics for myself so I don’t really want to give them to my dog either”

Cool, are you fond of your dog staying alive? Because they have a fairly advanced infection and it’s not gonna go away on its own.

#veterinary clinic #client logic #dog #antibiotics #🙄

Client dropping off his dog for a dental cleaning: “Yeah he’s already had blood work done a few months ago” proceeds to show me an invoice that shows he did in fact have blood work done but doesn’t show the results of said blood work because that makes sense. Everyone knows we don’t actually need results from tests just proof that you’ve spent money /s

#veterinary clinic #client logic #blood work #dog #that’s what a lot of clients think that we’re just in it for the money #which just makes me laugh cause like #what money???#where’s it going? cause I don’t see much of it

Me *answering the phone at work* “Animal clinic how can I help you?”

Client: “Are you open?”

No I just like answering the phone for fun.

#veterinary clinic #work #phone calls #sarcasm #client logic #if we weren’t open why would someone answer?

So your dog ate something on Friday that made her sick and she vomited all weekend and continued to have vomiting episodes on Monday and Tuesday and Wednesday but you waited until Thursday to call and expect us to bend over backwards to make room for you in our extremely full appointment schedule…

#veterinary clinic #client logic #why didn’t you call Monday #if she was sick all weekend #why did you wait so long #and why is this now our problem because you waited til the last minute #your lack of planning does not constitute an emergency on our part #dog #sick dog

We have a client that is about to use all our patience. We have done everything we are capable of doing for her dog and have recommended she go to the veterinary college to get further diagnostic work done because we don’t know what’s wrong. But she refuses to go, and I don’t know if it’s money related (I wouldn’t think so since she keeps wasting money here for us to tell her the same thing) or what but we don’t have the equipment to do anything else for her and she just keeps wanting us to spot patch her dog but she isn’t willing to try and find out what’s actually going on.

#veterinary clinic #dog #sick dog #client logic #i don’t get it

Me: “I have a couple appointments this afternoon that we could work you in”

Client: “You don’t have anything this morning?”

Would you call your doctors office Friday morning and expect to be able to get in that morning??????? Your lucky I even offered the appointments this afternoon, especially since it isn’t an emergency!

#veterinary clinic #clients #client logic #appointments

Love when people try to tell us how to do our job, if you’re such an expert why even come here? Just do it yourself!

#veterinary clinic #client logic #expert #some people

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