I received a handful of spam comments on my latest story, which I reported to the abuse branch of AO3. Received the email posted below the fold in return, with the suggestion that I share it for the benefit of others.
One of the suggestions is to close down comments to guests, which I hate to do, but I'm now seriously considering it. Spam isn't always easily identifiable and it's no fun wearing cynics' glasses all the time—but that seems to be the world we're living in these days.
Thanks to @calaisreno, who some months ago posted a guide to using AO3's abuse reporting procedure and, along with @hasturswig, promptly warned me of their suspicions regarding a particular comment for my story.
Thank you for contacting the AO3 Policy & Abuse committee.
The anonymous spam you reported has been removed.
Similar anonymous comments have recently been spammed across the site. We recommend using the "Spam" button to mark any such comments you receive as spam. Doing so will remove the comment and – while not an immediate fix – will help train our automated spam-checker to reject similar spambot comments in the future.
Unfortunately, when a comment is not left by a registered user, there is little we can do directly. It's not possible to ban specific guest users, and blocking IPs or email addresses is ineffective. This means that the only way to stop guest commenters is for creators to adjust one or more of the privacy settings on their works:
Disable anonymous comments: We recommend this setting for anyone receiving anonymous harassment or spam. It prevents guest users from commenting, but still allows them to leave kudos on your works. Information about disabling anonymous comments can be found here: https://archiveofourown.org/faq/comments-and-kudos#anondisable
Restrict access: If you lock your work to registered users only, guests will not be able to view, kudos, or comment on your works. You can read more about restricting access to your works here: https://archiveofourown.org/faq/posting-and-editing#controlaccess
Moderate comments: Enabling comment moderation will prevent new comments from appearing publicly on your work until you approve them. The comments will still be sent to your inbox. You can delete unapproved comments from the Unreviewed Comments page of your work. More information about comment moderation is available in our FAQ: https://archiveofourown.org/faq/comments-and-kudos#commentmod
You can use the Edit Multiple Works tool to change the settings for some or all of your works at once: https://archiveofourown.org/faq/posting-and-editing#editmultipleworks
Please feel free to share our advice with other users who may be experiencing these same issues.
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