An excellent communicator and writer in English. You’re highly computer and Internet savvy with a strong working knowledge of Facebook, Twitter, Tumblr, and Instagram, as well as MS Word, Excel and PowerPoint. If you’re familiar with HTML, CSS, and Photoshop, that’s a plus.You’re passionate about DeviantArt and our community, love the web and have spent much of your life online. You consider the Internet your home.
We are:
DeviantArt—the largest online social network for artists and art enthusiasts, and a platform for emerging and established artists to exhibit, promote, and share their work with an enthusiastic, art-centric community. We have over 45 million registered members and attract over 50 million unique visitors per month. Our members—known as deviants—upload thousands of pieces of original artworks every day, everything from painting and sculpture to digital art, pixel art, films, and anime.
You are:
An excellent communicator and writer in English. You’re highly computer and Internet savvy with a strong working knowledge of Facebook, Twitter, Tumblr, and Instagram, as well as MS Word, Excel and PowerPoint. If you’re familiar with HTML, CSS, and Photoshop, that’s a plus.
You’re passionate about DeviantArt and our community, love the web and have spent much of your life online. You consider the Internet your home. You’re an engager and networker who loves meeting people online, and building and maintaining relationships. You love online communities and understand online behavior. You’re also a creative thinker who enjoys brainstorming, has an eye for detail and has excellent organizational skills.
You’re self-motivated, driven, and able to articulate your vision. You’re good at multitasking, have a positive attitude, and sense of humor. You can work independently as well as part of a team, and know how to exercise good judgment in handling confidential/sensitive information.
You’re also able to work from our Hollywood, CA office.
As a Community Moderator, you will:
Nurture the DeviantArt community and support users via comments, forums, conferences, social media, or wherever needed.
Cultivate relationships with DeviantArt users and enable them to enjoy the depth and breadth DeviantArt has to offer. You’ll need to be accessible and responsive to users.
Evangelize new products, features, and fixes, and educate our users via journals, comments, notes, and other forms of social media.
Execute proficient use of brand voice to provide support and communication via journals, comments, notes, and other forms of social media.
Be well-versed in online community trends, technology, and strategies, and be comfortable acting in the public sphere with poise, power, and patience.
Assist with Quality Assurance, seeking to identify & solve bug or technical-related issues.
Proactively problem-solve with the Product, Marketing, and Engineering teams.
Process and analyze community suggestions, bugs, abuse, and other relevant information to ensure we are constantly improving the user experience.
Represent the community's voice in the product roadmap, providing justifiable ideas to enhance user experience, existing site functionality, or to introduce new features in-line with the objectives of the business.
Perform other duties as needed.
When applying, please answer these questions in your cover letter, along with sending your resume:
Are you a member of the DeviantArt community and if yes, what is your username?
Name two social networks or blog sites that you’re an active participant on.
What is your favorite TV show (past or present) and why?
Twitch is looking for a passionate, high energy, bilingual addition to our international Admin team. Twitch Admins are the core of our efforts to keep Twitch a welcoming and safe place for people to build communities. Alongside other Admins around the world, you’ll be an essential element of trust and safety’s efforts, helping to foster a thriving, creative Twitch community.
Twitch is looking for a passionate, high energy, bilingual addition to our international Admin team. Twitch Admins are the core of our efforts to keep Twitch a welcoming and safe place for people to build communities. Alongside other Admins around the world, you’ll be an essential element of trust and safety’s efforts, helping to foster a thriving, creative Twitch community.
Effective written and verbal communication skills in English and at least one of Polish, Italian, Dutch, Russian, Spanish, French or German are essential. That’s in addition to the qualities of professionalism, initiative, and sound decision making we look for in all Admin candidates.Responsibilities
Evaluate and action on user reports of Twitch policy violations quickly and effectively
Process copyright infringement notices and take down infringing content
Moderate channels for special events or promoted content
Thoughtfully works through user account suspension appeals for users across spoken languages
Prioritize to quickly act on sensitive community issues
Maintain expert understanding of Twitch’s policies, site features, and internal documentation
Contribute your insight and skills to the Moderation & regional teams to support Twitch’s global community
Requirements
Excellent written and verbal communication skills in English and at least one of the following languages: Polish, Italian, Dutch, Russian, Spanish, French or German
Emotionally intelligent and resilient to offensive or disturbing behavior, language, and content
Sensitive to diverse cultural needs and viewpoints
Can evaluate information and quickly draw conclusions based on an existing framework
Ability to multi-task and monitor several information flows simultaneously
Organized and detail oriented but can still think critically about higher level goals
Bonus Points
Familiarity with Google Docs and content or community management tools
2+ years relevant professional or amateur experience as manager or moderator in online communities or social media
Deep familiarity with Twitch, streaming, and internet culture
