India witnessed a relatively high rate of tech support scams at 69 per cent in the last 12 months - among the highest globally - with a significant increase seen in such scams stemming from unsolicited calls, a Microsoft survey said on Thursday.
Microsoft's 2021 Global Tech Support Scam Research report showed that consumers in India experienced a relatively high "scam encounter rate" of 69 per cent in the last 12 months, similar to the 70 per cent rate experienced in 2018.
However, there was an overall five-point drop in such scam encounters globally with a rate of 59 per cent over the same period.
Microsoft commissioned YouGov for this global survey in 16 countries, including India, Australia, Japan and Singapore and it included 16,254 adult internet users (about 1,000 per country). This is a follow-up to similar surveys that Microsoft fielded in 2018 and 2016.
About 48 per cent of the respondents in India were tricked into continuing with the scam an eight-point increase from 2018, and three times higher than the global average (16 per cent). One in three (31 per cent) of those surveyed continued engaging and eventually lost money, an increase of 17 points compared with 2018 (14 per cent), the report said.
Consumers in India who lost money to such scams in 2021 lost Rs 15,334 on average. However, 88 per cent of those who lost any money were able to recover some back, with the average being Rs 10,797.
Read the full article