Conceptual Research (2,005 words)
‘Kaja!’ is a web video-based campaign with the aim to generate awareness and interest in studying abroad in South Korea amongst British undergraduates. Interactive promotional videos hosted on YouTube are the main products of the campaign, print advertisements, a website hosting external links for further information, and a Facebook page will act in supplement.
Overall, the themes involved are study abroad, South Korea, and (student-oriented) ‘edutourism’ advertising. Firstly we must recognise the importance of studying abroad to students, and why they should expand from Western universities. Secondly, identify why South Korea has low student mobility rate, and seek for opportunities to effectively advertise it to students. Thirdly, delve into the realm of advertising on how it can shift attitudes with elements of online presence, interactivity, tourism, and electronic Word of Mouth.
Unfortunately, the benefits of study abroad are not widely recognised or actively communicated to all British undergraduates. In a YouGov survey, graduates expressed that they did not see a connection between career benefits and international experiences (British Academy-UCML, 2012). In response, the campaign seeks to highlight the benefits of studying abroad (in South Korea), for it beneficially impacts student employability, cultural awareness, and themselves as an individual. As the OECD (2013) explains it “allows students to expand their knowledge of other societies and languages, and thus improve their prospects in globalised sectors of the labour market” (2013:32). The British Academy-UCML also voices similar notions, referring to studying abroad as “the most challenging, most rewarding and most fun year of their [students’] lives” (2012:11).
Generally, studying abroad gives students a competitive advantage in employability. Yet nowadays, 58% of employers in the UK are looking for higher-skilled graduates that are also “capable of living and working effectively” in globalised settings (British Academy-UCML, 2012:2). Valued competencies and skills such as interpersonal engagement, individual initiative and team-working are ideal for international work (ibid.). Even if graduates remain in the UK, skills can still be transferred to this multi-cultural country where they may encounter collaborative work with people from different backgrounds and countries (ibid.). Culturally, time abroad offers exclusive first hand experiences, and makes students become more informed about the world through deeper cultural insights. They will learn how to “observe without misinterpretation or ethnocentric judgment” (ibid.:2), and gain interpersonal skills for easier adaptation to our growing multi-culturalism. Resulting to intercultural understanding and openness achievement, and potentially diminishing racism and making society better as a whole. Individualistically, a student’s confidence and development can grow. They will become more reflective, self-reliant and self-confident from adapting to the challenges of a new environment (ibid.).
The top 3 popular host destinations: USA, Canada, and Australia (OECD, 2013; Carbonell, 2012) do offer these benefits, but at a limit. When students study beyond the West to the East, it is then that they will become more culturally informed and obtain further globally diverse experiences and skills. For they have taken an extra step to explore out of their comfort zone, and face new challenges.
South Korea: The Unexploited Possibilities
South Korea should be considered as an ideal destination choice, if not more for it is increasingly a significant economic player in our high-tech society (Lim, 2012). It is part of the East, different in culture, language, and social values and behaviour. Challenges that can bring forth skills and experiences that no other Western destination can offer. Yet, despite being one of the OECD countries – said to “attract three out of four students” globally (OECD, 2013:32), it is often overshadowed by the top 3 host destinations as aforementioned (ibid; Carbonell, 2012). They are popular for being ‘safe’ options for UK students who lack foreign language skills, do not require contemplation over whether English-spoken classes are offered, and have less risk in agreements cancellation when English was considered as insufficient (Carbonell, 2012). Even so, China and Japan are also part of the top 5 universities representing 76% of total exchange mobility in 2010-11 (ibid.), despite English not being the main language. Therefore South Korea has potential, for there are currently 49 IEQAS (International Education Quality Assurance for Korean Universities) certified universities in South Korea allowing international students to enrol under a Global Korea Scholarship program (Study in Korea, 2014), suggesting that English-classes are available. Additionally, South Korean cities are generally English-friendly. Thus, it should be acknowledged that language barriers are not to be feared.
Motivations also play a role in host university selection. In Findlay et al.’s research paper (2010), the desire to attend a world-class institution was the predominant influencer in selection choices. Other significant influences were the opportunity for adventure, and the ability to take the first step towards an international career (ibid.). However, the research was conducted upon full-time international students, not exchangees. Regardless, both groups are likely to have similar motivations. So it is ideal to make light of South Korea’s world-class institutions (QS Top Universities, 2014), adventure opportunities, and international career benefits, all of which the country has.
Carbonell (2012) stated that South Korea holds many possibilities for exchanges, but are not fully exploited. Despite interest increase amongst institutions and students, the number of UK institutions offering such opportunities remains low: in 2012, 16 UK institutes offered South Korea exchanges (ibid.). However, this year (2014) there is significantly more: 24 offer exchange with Korea University, and 9 with Yonsei University, totaling to 31 UK institutions who offer exchange with 2 of the top 3 universities in South Korea. The numbers could only rise annually from here on, and the campaign will make sure number of exchanges will rise in accordance.
It is possible to ‘sell’ South Korea as an appealing destination abroad. In East and South East Asia, South Korea is highly popular for its media content: film, TV and music. The success is referred to as ‘Hallyu’ or the ‘Hallyu wave’ (Davies and Han, 2011). The Internet facilitated the ability for people in their home country to access such content (Kim et al., 2009), and follow-up information search. There is a correlation between Asian students’ interest in Hallyu and studying abroad in South Korea: some interviewees in Kim et al.’s study (2009) confessed that their appreciation of the Hallyu wave led them to decide to study in South Korea. Proven in 2007, 92.6% of the 49,270 international students in Korea were from Asian countries (ibid.). So (2009) argues that Korean pop (K-pop) is capable in being an effective tool of public diplomacy to impact “foreign public’s perception about Korea as a nation brand through communication its culture and values through entertainment and media” (ibid.:17). Once people become interested, curiosities arise about the country and its language, food, and culture (Kim, 2014).
Indeed, K-pop can make South Korea appealing, but it does not always translate positively to all audiences. In the UK, K-pop typically impacts a niche audience. Despite growing emergence of K-pop concerts and showcases at high-profile venues such as Abbey Road Studios (ibid.), media outlets review K-pop critically whilst also acknowledging its power (BBC News 2011a; 2011b; The Guardian, 2012; The Independent, 2011). At most, the public will be able to easily recall Psy’s Gangnam Style, which notably rose to fame through social sharing online (The Drum, 2012).
Advertising: Shifting Attitudes
The Internet has proven to be a capable medium in promoting the country through content sharing, and quick online searching. So by basing the campaign online makes it cost-effective, easily accessible, and potentially viral. Online advertising opportunities exists since tourists increasingly use the Internet for travel-related research (Alderman and Modlin, 2008, cited in Patil, 2011), much like the aforementioned Asian International students. Also, after exposure to high-impact (interactive) online advertisements, most consumers aged 18-34 shared it on social-networking sites, recommended it to others, and became influenced in ‘shopping behaviour’ – such as visiting the brand’s website to learn more (Baron et al., 2014). YouTube is ideal for sharing on social-networking sites and raising awareness, as proven by Gangnam Style’s viral success. Gallardo-Camacho and Jorge-Alonso (2010) pointed out that interactivity remains low if the user must sign-in to interact, however YouTube annotations (the means to the campaign’s interactivity) does not require it.
Advertising has the power to manipulate public attitudes, in this case: generate interest in South Korea, provided it is executed appropriately. As exemplified in Kendrick and Fullerton’s study (2004) on the Shared Values Initiative diplomacy campaign – a series of commercials promoting the positive aspects of Muslim life in America, launched by the US Department of State. Many participants expressed doubt in the believability of the commercials due to its one-sided nature, finding it unrealistically positive and contradictive when news media outlets present Muslims in a negative light (ibid.). Regardless, the main message (boosting US’ image) was received by most respondents; acknowledged positive aspects included commercial objectivity, friendly style and tone, informative, and very specific (ibid.). Fortunately, South Korea has yet to acquire strong negative images, so attitude shifting would be relatively easier.
Interactive advertising holds even greater power in attitude shifts. As personal dialogue forms between participant and brand, messages are co-created (Karimova, 2011), thus making them more believable and personal. Baron et al. (2014) claimed that high-impact digital advertisements are powerful tools in influencing consumer attitudes and behaviours towards brands and their products, and ideal for making first impressions. There is preference for full-screen takeover advertisements as it feels more personal and arouses desire to learn more about the product or brand (ibid.). Notable likable elements of such adverts were entertainment and uniqueness, ability to offer a personal experience for the viewer, and educational where viewers can learn something new (ibid.). Similarly, the project will also contain elements of education, entertainment, and the ability to interact and form your own narrative with the option for full-screen takeover.
Tourism advertising discourses can also shape knowledge, actions, identities and social relations (Caldas-Coulthard, 2008). The project is similar to ‘virtual tourism’ – a website with highly interactive and sensory experiences, still and moving images, and the ability to control certain interactive elements (Urry, 2002, cited in ibid.). It serves as ‘stand-in’ metaphors for interaction with the mediascape (ibid.), simply a taste of/simulated experience abroad, which the project will provide. Presenting the country and its people neutrally is also a goal for the campaign, as existing oriental tourism adverts are often problematic for they regularly objectify the country and its people as exotic, erotic and “the desirable Other” (Aitchison, 2001, cited in Patil, 2011:187). Caldas-Coulthard (2008) emphasized that we should attempt to disassociate stereotypical sexual images and texts of both genders to change our interpretation of a place and its people. By removing such problematic elements, students can view South Korea and its people more neutrally.
Additionally, the campaign’s Facebook page acts in supplement allowing further electronic Word of Mouth (eWOM) to occur, which adds significant impact on attitudes towards visiting destinations in terms of subjective norms (Jalivand and Samiei, 2012). People who have studied in South Korea (opinion leaders) can offer their experience-based ‘reviews’ about the country to others. It is also effective since a majority of the student demographic owns a Facebook account. Meanwhile on the offline side, print advertisements posted on campus will feature the best persuasive elements that Decrop (2007) proposes: a view of the destination, long text, logo, and an interrogative headline.
Overall, the campaign has potential to socially help build a more culturally informed future generation, cultivate understanding of our increasingly globalised world, and the possibility to reduce racism. Also, undergraduates would be well-prepared for multi-cultural and/or international employment. Politically, better relations between the UK and South Korea can be formed, as well as provide economic boost to both countries through higher-skilled graduates. The Internet medium is the ideal tool in order to gain effective reach to audiences, provide information, as well as host attitude shifting interactive advertising content.
There are opportunities for the campaign to grow in terms of audience. With the addition of more videos and appropriate content changes, it can appeal to British Sixth form/ college students for higher-education abroad, and other countries’ students as well.
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