#convo ai

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Laivly adds AI, ML and automation to improve CX

Laivly adds AI, ML and automation to improve CX

Forrester predicts that companies will continue to leverage and accelerate AI programs, particularly when it comes to agent-facing use cases. As they do so, they must also address agent burnout, advocate for agent career development, and transition from cost-centric key performance indicators (KPIs) to customer-centric KPIs. Read More

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How to design CX that saves money and minimizes customer effort

How to design CX that saves money and minimizes customer effort

To create positive customer experiences, decision-makers must use CX technology to solve issues as efficiently as possible.Read More

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The true value of conversation intelligence

The true value of conversation intelligence

Conversation intelligence has increasingly become a critical purchase for sales teams to build or expand the core sales tech stack.Read More

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A modern-day revolution: How AI could transform the healthcare industry

A modern-day revolution: How AI could transform the healthcare industry

As AI in healthcare evolves, the insights and capabilities it will provide will be truly transformational.Read More

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Transform 2022: Announcing the nominees for VentureBeat’s 4th Annual AI Innovation Awards

Transform 2022: Announcing the nominees for VentureBeat’s 4th Annual AI Innovation Awards

We are pleased to present the nominees for the 4th annual AI Innovation Awards, to be presented on July 19 at VentureBeat’s annual flagship event.Read More

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10 new AI unicorns flying high in 2022

10 new AI unicorns flying high in 2022

It’s no surprise that among the 206 new 2022 ‘unicorns,’ a boatload are in artificial intelligence and machine learning. Read More

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