I remember back when I was trying to prepare for my first Disney interview, I scoured the internet for anything that could help me. I desperately wanted an idea of what my interview would be like. Since then, I've passed 3 Disney interviews (hopefully, soon to be 4!!). So, I thought I would pay it forward and share the LONG list of practice questions that I've put together over the years.
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Some general tips and tricks:
Dress to impress: a lot of Disney recruiters are more interested in getting a feel for your personality and character than they are in the answers you give.
Be personable: smile, make eye contact, don't hesitate to make jokes
Connect your answers to concrete examples, and use the STAR method to answer questions (S- situation, T- task, A-action, R- result): When asked for examples, always be clear with the situation, how you took action, and what the result was.
Do your research about the role you're interested in and tailor your answers to it: if you want to be in merchandise, showcase your courtesy and efficiency skills. If you want to be a lifeguard, showcase your safety skills.
Research the core values and culture of the Disney company: storytelling, the 5 keys, creativity, imagination, exceptional guest service, etc.
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Sample Interview Questions:
Can you tell me about a time that you were a team player?
What is your greatest weakness?
Tell me about a time when you went out of your way to make a guest feel special.
How do you answer a guest who asks how Mickey can be in 2 parks at once?
How do you deal with repetitive work days?
Do you prefer fast or slow-paced environments?
Are you open to [insert role you don’t want] ?
Do you have any experience speaking in front of large groups?
Have you had any experiences with difficult guests in the past?
Can you tell me about your experience in [previous work experience]?
Did you enjoy your last program? (if you did one)
What is your biggest strength?
Tell me a bit about yourself.
Why do you want to work at Walt Disney World?
Tell me a bit about your job experience.
Are you familiar with the Disney Parks and Resorts?
How will the CRP help you professionally?
What are you most looking forward to in the CRP?
What does Disney mean to you?
How would you handle being outside for long periods of time?
How would you react to a guest telling you that you ruined their vacation?
How do your skills apply to the Walt Disney World Company?
What would you say to a child who isn’t tall enough to ride?
Who is your favourite Disney character and why?
Tell me about your busiest work day.
How would you handle an emergency situation?
Do you prefer group or individual work?
How would your coworkers describe you in 3 words.
How would you share Canadian culture with Guests in the Canada pavilion?
How would you create a magical experience for a family celebrating their first Disney vacation?
What does the Disney Five Keys mean to you, and how would you apply them in your daily role?
If a Guest was unhappy with their experience, what steps would you take to turn it around?
How do you communicate with international Guests who may not speak English fluently?
How would you use storytelling to enhance the Guest’s cultural dining experience?
If a Guest makes a culturally insensitive comment, how would you respond while maintaining professionalism?
What’s your favourite Canadian tradition or holiday, and how would you share that with Guests?
What part of Canadian history or geography would you enjoy teaching Guests about?
What would you say to a Guest who’s having a bad day at the park
Have you ever worked with people from different cultures or backgrounds? What did you learn?
What does “teamwork” mean to you, especially in a multicultural setting like Walt Disney World?
Disney is a 24/7 environment. Are you comfortable working early mornings, late nights, weekends, and holidays?
Have you ever lived away from home? How will you adjust to living with roommates from other cultures?
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