Apr 14, 2021
As a Customer Success Leader, how to keep your customers engaged and motivated? “Customers need to hear about successes of other customers; don’t stop with the CSM,” says Andreas Knoefel, Customer Success thought leader and author in conversation with our Chief Design Officer, Vikram Rao. Celebrating it with your team is good; celebrating it with your customers, even better. What do you think? Also available here: Micro Podcast: https://www.smartkarrot.com/resources/podcast/motivating-customers-through-success-stories/ YouTube: https://www.youtube.com/watch?v=QU_d15aC9-8