#customersuccessmanagement

[smartkarrot]

Calling all Customer Success professionals! Spare 5 quick minutes and take this year’s Global Customer Success Intelligence & Automation Survey to: • Add your voice to the discovery of key CS trends. • Enter to win $300 worth of Amazon gift cards. • Be the first to receive the final report. Take the survey here: https://www.smartkarrot.com/customer-success-survey-2022/

[smartkarrot]

When will Customer Success Leaders earn a seat at the table on par with Sales? Not until they own financial performance metrics and are able to prove to the CEO or Board that they are a profit-generating function, says Andreas Knoefel, CS thought leader and author in conversation with Prithwi Dasgupta, CEO & Co-founder, SmartKarrot Inc. What do you think? Also available here: Micro Podcast: https://www.smartkarrot.com/resources/podcast/customer-success-should-have-a-strong-revenue-focus/ YouTube: https://www.youtube.com/watch?v=WzVXrQYdmss&t=2s

[smartkarrot]

As a Customer Success Leader, how to keep your customers engaged and motivated? “Customers need to hear about successes of other customers; don’t stop with the CSM,” says Andreas Knoefel, Customer Success thought leader and author in conversation with our Chief Design Officer, Vikram Rao. Celebrating it with your team is good; celebrating it with your customers, even better. What do you think? Also available here: Micro Podcast: https://www.smartkarrot.com/resources/podcast/motivating-customers-through-success-stories/ YouTube: https://www.youtube.com/watch?v=QU_d15aC9-8

[smartkarrot]

Calling all Customer Success professionals! Join your peers by taking part in a quick 5-minute survey. Help the CS community identify key trends around CS intelligence and automation (and enter to win $300 worth of Amazon gift cards). Survey link: https://www.smartkarrot.com/customer-success-survey-2021/