Aug 23, 2021
In our 2021 Global Customer Success Intelligence and Automation Survey, 78% of CSLs and CSMs rated Customer Health Score (CHS) as the most important feature in a CS platform. Without a doubt, CHS can help you offer timely upsells, avoid surprise churn, and overall, always know where your relationship with your customers stands. But what do you think: Is Customer Health Score the most essential feature in a CS platform to you? 📊 Here’s a link to the full report 👇 https://www.smartkarrot.com/customer-success-survey-2021/