#cxmanagement

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Congratulations, Foundever & Magenta Austria, for winning the DACH Customer Excellence Awards 2024

This year’s DACH Customer Excellence Awards & DACH Customer Excellence Summit 2024 celebrated again the crème de la crème of Customer Experience.

Again, a very close run for the win of our trophies. So we are happy to announce our winners. 

And the winner in the category “CX Team 2024” is Foundever with Magenta Austria GmbH. Congratulations on a great submission "Nearshoring: Germany – Turkey".

Here a short sneak peek on the entry: 

Efficiency, quality and customer satisfaction on a new level! Experience the exciting development of our business model. With a bold step, we have successfully relocated our customer support from Germany to Istanbul. Starting with a highly motivated pilot team, we were quickly able to achieve outstanding success. Inspired by this success and driven by the search for constant innovation, we have expanded our team and smoothly transferred all activities to Turkey.

Congratulations again and look forward to seeing you next year on 17th of October 2025 in Wiesbaden. www.dach-cxa.com

Magenta Telekom Sitel Group Sebastian Hanke Altan Köksal

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Congratulations, DHL Express Germany GmbH, winning the DACH Customer Excellence Awards 2024

The decision has been made and we are proud to announce the winners of this year’s DACH Customer Excellence Awards & DACH Customer Excellence Summit 2024. It has been another close run for the win of our trophies and the winner is in the category “Logistic & Transport” DHL Express Germany GmbH. Congratulations on a great submission. Here a short sneak peek on the entry: 

DHL Express Germany GmbH is part of the DHL Group and is responsible for national and international shipping of time-sensitive shipments with the business areas of sales, operations, customer service, human resources, IT and finance.

DHL Express Germany GmbH has around 2,500 employees and offers its services from 34 service centers throughout Germany. 

Direct integration into the global DHL Express organization ensures a connection to the worldwide DHL network. Our network includes more than 220 countries and territories, in which around 100,000 "Certified International Specialists" offer around 2.5 million customers outstanding service quality.

Reusable Pallet Wraps are an offer from DHL Express Germany GmbH to avoid plastic waste in logistics. We use this innovation both within our network and offer our customers the option of securing packages consolidated on pallets.

Congratulations again and look forward to seeing you next year on 17th of October 2025 in Wiesbaden. www.dach-cxa.com

[dach-customer-excellence-awards]

Congratulations, Foundever & Magenta Telekom, for winning in the DACH Customer Excellence Awards 2024

The decision has been made and we are proud to announce the winners of this year’s DACH Customer Excellence Awards & DACH Customer Excellence Summit 2024. It has been another close run for the win of our trophies and the winner in the category “Business Change & Transformation” is Foundever. Congratulations on a great submission. Here a short sneak peek on the entry:

Efficiency, quality and customer satisfaction on a new level! Experience the exciting development of our business model. With a bold step, we have successfully relocated our customer support from Germany to Istanbul. Starting with a highly motivated pilot team, we were quickly able to achieve outstanding success. Inspired by this success and driven by the search for constant innovation, we have expanded our team and smoothly transferred all activities to Turkey. 

Congratulations again and look forward to seeing you next year on 17th of October 2025 in Wiesbaden. www.dach-cxa.com

Sitel Group Magenta Telekom Magenta Business Magenta marketing

[dach-customer-excellence-awards]

Judges DACH CXA 2024 Also this year, we are supported by our judges around the DACH Region. They bring their expertise into the competition of the DACH Custom Excellence Awards & Summit.  Thank you for joining us. 

You want to join us and enjoy the live presentations? Simply contact us at [email protected] or book directly online your ticket at https://www.dach-cxa.com/event-details/dach-customer-excellence-summit-2024. We are happy to welcome you to this amazing event.

[saletancy2]

From Good to Great: Transforming Customer Experience Management

Elevate Your Business with Exceptional Customer Experience Management!

In today's competitive market, prioritizing customer satisfaction is key! Whether you're a small startup or an established enterprise, providing outstanding customer experiences is non-negotiable. Here's why:

1️⃣ Loyal Customers: Happy customers are loyal customers! By focusing on their needs and preferences, you not only retain them but also turn them into brand advocates.

2️⃣ Competitive Edge: Stand out from the crowd by offering personalized, seamless experiences at every touchpoint. In a sea of options, exceptional service is what sets you apart.

3️⃣ Growth Opportunities: Satisfied customers are more likely to increase their spending and recommend your brand to others. It's a win-win situation for your bottom line and reputation!

4️⃣ Continuous Improvement: Embrace feedback as a gift and use it to constantly refine your processes and offerings. Adaptability is key to staying relevant in ever-evolving markets.

At Saletancy, we're committed to delivering nothing short of excellence in every interaction. Let's work together to create memorable experiences that keep your customers coming back for more!

[dach-customer-excellence-awards]

Willkommen bei den DACH Customer Experience Awards 2021

Welcoming Markus Feller from SV Group as a Judge at the DACH Customer Experience Awards & DACH Customer Experience Summit 2021. Happy you are joining us for these events. www.dach-cxa.com & www.dach-cxs.com

Join us on 22nd of October, when companies will present the initiatives in Customer Experience to our judges panel. During the Gala, we will present the winners with their awards. Wishing all participants good luck.

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Welcoming Stephan Thun from Inmoment as a Judge at the DACH Customer Experience Awards & DACH Customer Experience Summit 2021. Happy you are joining us for these events. www.dach-cxa.com & www.dach-cxs.com Join us on 22nd of October, when also companies will present the initiatives in Customer Experience to our judges panel. During the Gala, we will present the winners with their awards. Wishing all participants good luck. #customerexperience #awards #cxstrategy #cxtransformation #cxmanagement #dachcxa #cxleaders #cx # #digitaltransformation #conference (hier: Wiesbaden, Hesse, Germany) https://www.instagram.com/p/CPX0aXlHGCD/?utm_medium=tumblr

[dach-customer-excellence-awards]

Willkommen beim DACH Customer Experience Summit 2021

Welcoming Daniel Ord from OmniTouch International as a Speaker for the DACH Customer Experience Summit & DACH Customer Experience Awards 2021. Glad to have you with us. www.dach-cxs.com

& www.dach-cxa.com

Daniel will present us with a keynote on "How to make your Contact Centre Agents more Productive" and reflecting on the 'old' ways of looking at productivity and emerging 'new' ways that will keep your Contact Centre firmly on the CX path. Definitely a very hot and spicy topic for our DACH Customer Experience Summit 2021 helping our conference guests how to get to the best Customer Experience and Satisfaction. Another good reason to join us on 22nd of October, when companies will present the initiatives in Customer Experience to our judges panel. During the Gala, we will present the winners with their awards. Wishing all participants good luck.