Welcome, Marianne Rutz, to the DACH Customer Excellence Awards 2025
The DACH Customer Excellence Awards and the DACH Customer Excellence Summit 2025 are becoming more exciting by the day!
We’re receiving more participant registrations and juror applications daily.
Our jurors, such as Marianne Rutz, are preparing to evaluate the written submissions and will join us live at our online event on October 17.
A big thank you to Marianne for supporting us as a juror!
Marianne Rutz is the founder and managing director of rutz consulting, a specialized consultancy that helps small and mid-sized businesses transform contact centers from cost centers into profit centers.
She began her journey in the contact center industry in 1999 – initially as a project manager at Hertz – and built on that foundation. With over 20 years of experience in the global customer service industry, she has developed a strong understanding of how to implement operational excellence in practice.
Rutz Consulting works closely with growth-oriented companies, providing services such as strategic coaching, 360-degree reviews, and process optimization – always with the goal of turning customer service into a strategic asset.
In 2022, Marianne shared in the Scale Tales podcast how, during the pandemic, she helped an online furniture retailer significantly improve both customer service and revenue – even under remote work conditions – by applying her LEAP Framework.
She is also the host of the podcast The Operational Excellence Show, where she discusses weekly best practices in back office and customer service operations.
Marianne brings a rare combination of operational depth, personal resilience – such as during her battle with cancer – and strategic clarity. Through Rutz Consulting, she supports companies on their journey to sustainable CX excellence.
Would you like to showcase your expertise like Marianne? Apply to become a juror in our program: www.dach-cxa.com or simply send an email to [email protected]. We’re happy to help.
