DEFINITION OF THE IT INFRASTRUCTURE
The infrastructure consists of a set of physical devices and software applications required to operate across the enterprise. However, the infrastructure is also a set of services across the enterprise, budgeted by management, covering both human and technical capacities. These services include the following:
The services that a company is able to provide its customers, suppliers and employees are a direct function of their IT infrastructure. In Ideally, this infrastructure should support the business strategy and information systems of the company. The new information technologies have a powerful impact on business strategies and IT, as well as services that can be offered to customers.
computing platforms that are used to provide computing services that connect employees, customers and suppliers within a coherent digital environment, which includes large mainframes, desktop computers and laptops as well as personal digital assistants (PDAs) and devices Internet.
telecommunications services that provide connectivity data, voice and video to employees, customers and suppliers.
data management services that store and manage corporate data and provide capabilities for analyzing data.
Services software applications provide capabilities across the enterprise, as systems of enterprise resource planning, management of customer relations, management chain sumininstro and knowledge management, which are shared by all business units.
Management Services physical facilities that develop and manage the physical facilities required for computer services, telecommunications and data management.
IT management services to plan and develop infrastructure, coordinate IT services between business units, handle accounting IT spending and provide project management services.
Services IT standards that give the company and its business units policies that determine which information technology is used, when and how.
IT training services that provide employees with training in the use of the systems and managers, training on how to plan and manage IT investments.
Research and development IT company that provide research on IT projects and investment potential that could help the company to differentiate itself in the market.
This perspective of “service platform” facilitates understanding of the value of businesses that provide infrastructure investments. For example, it is difficult to understand the real business value of a fully equipped personal computer running at 3 GHz and cost around $1,000 or a high-speed connection to the Internet without knowing who will use it and what use will be given. However, when we look at the services we offer these tools, its value becomes palpable: the new PC enables a high-cost employee who earns $ 100,000 a year to connect to all major enterprise systems and public Internet. The service High-speed Internet saves this employee about an hour a day waiting for information from the Internet. Without the PC and the Internet, the value of this employee to the company could be halved.