Deep Listening involves listening, from a deep, receptive, and caring place in oneself, to deeper and often subtler levels of meaning and intention in the other person. It is listening that is generous, empathic, supportive, accurate, and trusting. Trust here does not imply agreement, but the trust that whatever others say, regardless of how well or poorly it is said, comes from something true in their experience. Deep Listening is an ongoing practice of suspending self-oriented, reactive thinking and opening one’s awareness to the unknown and unexpected. It calls on a special quality of attention that poet John Keats called negative capability. Keats defined this as “when a man is capable of being in uncertainties, Mysteries, doubts without any irritable reaching after fact & reason.”
Our approach to Deep Listening focuses first and foremost on self-awareness as the ground for listening and communicating well with others. This may seem paradoxical—paying more attention to ourselves in order to better communicate with others—but without some clarity in our relationship to ourselves, we will have a hard time improving our relationships with others. A clouded mirror cannot reflect accurately. We cannot perceive, receive, or interact authentically with others unless our self-relationship is authentic. Likewise, until we are true friends with ourselves, it will be hard to be genuine friends with others.