The Decision Book
Extract:
“Feedback is one of the most difficult and sensitive processes in groups. It is easy to hurt people with criticism, but false compliments are also unhelpful. Compliments often make us too complacent, while criticism damages our self-esteem and can lead us to make unwise choices.
The one-dimensional question ‘What did you find good, what did you find bad?’ is therefore not necessarily helpful. In terms of what can be learned from feedback, it is better to ask yourself ‘What can I do with this criticism?’ In other words, see what can stay as it is, and what needs to change (but may have been good up till now).
It is not only about establishing what was not succeeded, it is also about deciding whether and how to react. “
The Feedback Model
Advice: I thought it was good but it still needs to change!
Compliment: I thought it was good and it can stay as it is in future!
Criticism: I thought it was bad and it has to change!
Suggestion: I thought it was bad, but I can live with it!