Principal of Customer Service Strategy
Know all about the Customer Service Strategy
Here are some of the important points through which you can improve customer service strategies
1. Success- was the interaction successful, as perceived by the customer , were they able to accomplish what they wanted to do ?
2. Effort- How much efforts did the customer have to personally put forth in the interaction, and how easy was the interaction with the company ?
3. Emotion- What was the emotional outcome, how did the customer feed during the interaction? Answer can range from "upset" to "Delighted".
4. Designing of service strategy : Last but the least keep in mind the importance of designing service strategy for customer












