#developing customer service

[technoeagle]

Principal of Customer Service Strategy

Know all about the Customer Service Strategy

Here are some of the important points through which you can improve customer service strategies

1. Success- was the interaction successful, as perceived by the customer , were they able to accomplish what they wanted to do ?

2. Effort- How much efforts did the customer have to personally put forth in the interaction, and how easy was the interaction with the company ?

3. Emotion- What was the emotional outcome, how did the customer feed during the interaction? Answer can range from "upset" to "Delighted".

4. Designing of service strategy : Last but the least keep in mind the importance of designing service strategy for customer

[hyken]

Customer service starts long before the customer ever walks through your door, calls your business, or finds your website.