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Shep Hyken - Customer Service Speaker

@hyken

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Shep’s philosophy as a speaker is that it is all about you – your meeting, your people and your success. His style is energetic and entertaining mixes important information and entertainment (humor and magic). The content is relevant and useful, and the audience will leave with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs you will ever experience!

853 posts

Oct 24, 2019

How do you keep your business relevant to your customers?

#4 stages of business #cx #customer experience #customer growth #business growth #cx speaker

Oct 10, 2019

What are the “should-haves” and “musts” in your customer experience?

#customer focused #customer experience #amenities #uber driver #lyft driver #create better customer experiences #sheptv #Shep Hyken #Keynote speaker #CX expert #CX speaker #customer success

Oct 3, 2019

There’s often a disconnect between organization leaders and customers...

#customer interaction #rules and policies #leadership #customer-free zone #nincompoopery

Sep 26, 2019

Five Tips for Creating Better Customer Experiences

#customer service week #better customer experiences #five tips for better cx #keynote speaker

Sep 19, 2019

How does company culture affect customer service?

#company culture #customer service #customer experience #internal customer service #zappos #Zappos customer service #keynote speaker

Sep 12, 2019

How do you deal with tough business decisions?

#customer experience #keynote speaker #business speaker #CX speaker #CX #hope is not a strategy

Sep 5, 2019

Have you ever told a customer they are wrong?

#your fault #bad customer service #customer service training #phrases to avoid #avoid upsetting customers #tactfully handle customers #treat customer with respect

Aug 29, 2019

Are your customers having the experience you want them to have?

#Moment of truth #customer service strategies #CX lesson #customer success #negative customer experience

Aug 22, 2019

Are you able to solve your customer’s problem before they even know about it?

#eliminate friction #customer service training #proactive customer support #be proactive with customers #keynote speaker shares cx tips #keynote speaker #bestselling author

Aug 15, 2019

Can you effectively predict your customer’s wants and needs?

#predictive customer support #customer success #cx lesson #CX training #drive the predictive experience #use AI to predict what your customers want #keynote speaker #cx speaker

Aug 8, 2019

5 Ways to Create a Friction-less Convenient Customer Experience

#customer experience #frictionless experience #bad customer experience #convenience #convenient customer experience #CX lesson #CX Training

Aug 1, 2019

What Do You Do When Something Bad Happens?

#get over it and move on #what do you do when something bad happens?#how to handle a bad customer experience #cx lesson #customer success lesson #keynote speaker #CX Expert #business lesson from stanley cup winners

Jul 25, 2019

In customer service, you aren’t going to be physically punched out by your unhappy customers, but you can expect to get hit with some verbal jabs.

#front-line support #customer service #customer service professionals #take a verbal punch #customer service lesson #hire right

Jul 19, 2019

Do your perceptions of the customer’s experience align with the customer’s reality?

#customerexperience customerprespective CXlesson

Jul 11, 2019

How do you come back from a bad experience with a customer?

#CX lesson #keynote speaker #starting over #customer interaction #customer experience

Jun 27, 2019

How do you share bad news with your customers?

#proactive communication #telling bad news #dollar shave club #lesson from dollar shave club #cx lesson #customer experience #raising prices #price increases

Jun 20, 2019

Do you give your customers the little extra time they deserve?

#cx lesson #CX #customerexperience #do a little more #keynote speaker

Shep Hyken - Customer Service Speaker @hyken - Tumblr Blog | Tumgag