Shep Hyken - Customer Service Speaker

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Shep’s philosophy as a speaker is that it is all about you – your meeting, your people and your success. His style is energetic and entertaining mixes important information and entertainment (humor and magic). The content is relevant and useful, and the audience will leave with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs you will ever experience!

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How do you keep your business relevant to your customers?

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What are the “should-haves” and “musts” in your customer experience?

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There’s often a disconnect between organization leaders and customers...

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Five Tips for Creating Better Customer Experiences

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How does company culture affect customer service?

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How do you deal with tough business decisions?

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Have you ever told a customer they are wrong?

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Are your customers having the experience you want them to have?

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Are you able to solve your customer’s problem before they even know about it? 

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Can you effectively predict your customer’s wants and needs?

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5 Ways to Create a Friction-less Convenient Customer Experience

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What Do You Do When Something Bad Happens? 

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In customer service, you aren’t going to be physically punched out by your unhappy customers, but you can expect to get hit with some verbal jabs.

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Do your perceptions of the customer’s experience align with the customer’s reality?

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How do you come back from a bad experience with a customer?

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How do you share bad news with your customers?

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Do you give your customers the little extra time they deserve?