#digital track

[julitabrz2207]

Today's lesson

Every day is a new begining, today was one of them. Day when I realized that every customer has their own expectetions, which are hard to fulfill as a company. What is great! WHY? Because those customers are greatest source of learning, to improve perceived service such as access; communication skills; mistakes; better responsiveness to balance epxectetions with perceived service. There is no straight answer ,, how to make sure that PS is bigger and better than ES?'' But the biggest one is IMPROVEMENT.

@youdobetter

[aspiretoinspirewithme]

I had no idea that we will learn how to build an app and that I will be able to actually do it. Love my teachers <3

[weknowyoulie-blog-blog]

In October my group and i presented about the impact of employee behavior on customers perceptions.

[weknowyoulie-blog-blog]

Learned about what businessmodels are and how to use them from this guy.

[weknowyoulie-blog-blog]

Learning things about branding and word of mouth!

[weknowyoulie-blog-blog]

Putting in the final touches on the prototype

[weknowyoulie-blog-blog]

Good design makes things easier, not harder!