Dispatch Cafe AU (dynamics and such are based on my job)
Robert gets brought back as a team lead that gets promoted manager pretty quickly he used to be a really good barista at a different cafe but ended up having to take a small medical leave bc of an injury of sorts that really affected his hands (could be tendinitis that went untreated, could be he slashed his palm and needed stitches plus physical therapy idk I’m undecided at the moment) he’s cross trained to every single station he just mains on barista
The Z-team is a group of closers on their last warning that no other manager or supervisor of the sort wants to deal with (the only people that Can deal with them are Blazer and Chase but they’re too busy with other things to keep the store running lie making schedules and taking inventory for orders)
Blonde Blazer is a Senior manager she can fire she can hire she makes all the calls about rules and changes in the shop, Chase is a General manager that gave in a good word to get Robert on board
Waterboy is a dishwasher that makes an amazing barista once he’s gotten trained
Phenomaman is an assistant manager that got demoted to barista bc he couldn’t handle the pressure and kept forgetting things, even moreso after his breakup with Blazer he need a refresher for cross training
Sonar is good on register when he’s front of house (FOH) and on smoothies when he’s back of house (BOH)
Malevola is a good Runner but she’s also trained on FOH expo and register
Invisigal came in for smoothies BOH but worked her way to FOH to be a runner and register
Golem is the youngest team lead he’s trained on every station and is even allowed to be the only supervisor for openings or closings
Coupé is an amazing barista but she can help knock out a line on register and she can give back up on FOH expo and do a quick spot on smoothies if someone needs a bathroom break an no one else is available
Punch Up is Godly on smoothie station BOH but he can also be a runner and he’s trained for all the stations in BOH, he can spot reg and bar for bathroom breaks
Flambae is only a barista he knows reg but will only cover breaks and he knows enough about FOH expo to be able to support or cover breaks there as well, he’s the only full time barista
Prism is amazing at register, she can cover breaks for runner and bar
Oh also Beef is a therapy dog and the Cafe has a bulletin board with Polaroids of people’s pets (mostly dogs) filling the entire board
A little explanation of positions:
Register is charisma and intelligence based, you can be good at talking to customers but you have to understand the Point of Sale system (POS system) or you’re gonna piss everyone off
Barista is mobility and vigor with intelligence , you gotta move right, fast and you have to be able to keep up a good pace with good quality drinks and you gotta work around people asking for dumb shit like a cappuccino with no foam
Runner is hard to choose but combat, vigor and mobility fit the most you gotta move fast but you also need to be able to carry a good amount of things to the tables, and there’s a lot of shit that you’re in charge of making sure is right on the floor for closing
Smoothies is heavy on combat and vigor is similar to barista but with more heavy lifting
Expo is intelligence and vigor with Charisma bc you’re the one making sure orders were made right and sending things off to the right place it gets overwhelming bc you’re getting stuff from register, from barista, from smoothie station and from BOH/kitchen to either give to runners or set out as one of two types of pick up orders (one place in house to take away, one place online to pick up as take away) and you’re one of the first people to go to when something goes wrong for an order (ex: changed order from for here to take away or vice versa, salad with side of pita was not brought out with said pita, register forgot pastries)
Team lead, assistant manager, general manager and senior manager have all stats rounded out in a sense but at different levels
For example: Golem is more combat and vigor heavy so if he’s helping a station he’d be seen on smoothies or running and he could do it on his own but if he’s helping on register he’s the second register person and helping get rid of a medium sized line