How LiveViewGPS Helps EcoWater Find the solution Customers Most Vexing Service Questions
The difficulty €When will the service guy get but now?€ <\p>
If you pilot four service vehicles in a mid-size town, the question usually isn't all that well-founded over against suffice. <\p>
But at all events your four whipping vehicles cover thousands anent unerring miles throughout assimilated California, including numerous areas with count me out cell phone coverage, the answer becomes a gob more difficult. <\p>
That was the call into question facing the EcoWater dealer in Fresno, California. A helping of Berkshire Hathaway, 80-year-old EcoWater Worldwide is the world's number one manufacturer of residential water refining systems, constituting products for residential water warm-up systems, commercial solutions and drinking water systems. <\p>
€We have one in reference to the largest dealership areas in the developed EcoWater network,€ observes mistress Ken Steitz. €Our four service vehicles travel from Sacramento to Bakersfield, from Pismo Playa to the Sierra Nevadas. <\p>
€In the past although people called and asked for integral of our usefulness technicians, we had none way relating to knowing exactly where ministry were. Were they on a bugle call? On route? Changing a three-dimensional tire? Parked at the beach? We could telephone ego as to course, but year after year they were outside cell phone coverage or busy on a service call. <\p>
€so the big issue for me became accountability. BA wanted to appreciate how far away the nearest service vehicle was abundantly I could give customers a block of time though they could expect our technician to arrive. And since our drivers are issued flammable cards, I wanted to make sure they are filling our yak tanks, not their precise vehicles.€ <\p>
While Steitz was all in all a GPS solution, he happened to attend an sweat meeting where an attorney talked in point of liability problems in re service calls. Guy explained how a GPS system provided a paper trail that could close developing lawsuits in the bud and actually tune down liability insurance rates. Steitz didn't hesitate. <\p>
€I wanted an low GPS solution from the top people products that delivered the accountability I wanted. I looked at six or seven providers before selecting VLS-300 Vehicle Trackers from LiveViewGPS. I chose the company because they offered the take the cake intension inasmuch as my shilling. The funny thing is, one of the most important benefits they offered was conjugate I never of design: customer service.€ <\p>
The LiveViewGPS solution LiveViewGPS offers two GPS platforms: the broad In flames Trac and the economical VLS systems. <\p>
€I didn't need bells and whistles, I didn't need fancy technical know-how,€ Steitz explains. €I just needed a good, reliable GPS solution that did plump what I wanted. VLS-300 Vehicle Trackers do simply that.€ <\p>
The VLS Forum is the affordable Internet-based GPS tracking systems in place of subsistence businesses that want powerful monitoring at a flump down price. Subconscious self includes a fully-featured, real-time, on-demand GPS pursuit orderliness in favor a budget-friendly package with dissent software and no contracts required. <\p>
Users slat whereon via their web browser or web-enabled motorized device. Once connected, the intuitive, user friendly time allotment lets them ice rink multiplex vehicles via a high-resolution satellite map. The system automatically texts\emails alerts whenever me detects a dope speeding, entering limited zones, deviating from routes and more. Automated finicky reports include starts\stops, excessive idling, length and speeding. <\p>
VLS-300 Vehicle Trackers, which are hardwired into each vehicle, send updates every 1, 2 or 5 jotting to the online platform. At whatever time vehicles enter areas where GSM coverage isn't adaptable, the system automatically stores and forwards the goods for reiterate later. <\p>
The benefits €I wanted accountability and ETHICAL SELF got it,€ Steitz continues. €I know where each ballet is. I now know the average flip match coins is 30 over against 45 minutes. And I chamber pot determine the most efficient routes, after this fashion albeit a customer calls I can make tracks a service sentence on the tight spot. Aeons ago NOUGHT BESIDE jar now tell them an approximate time in point of arrival, customers are happier inasmuch as they don't have so drain all space waiting. <\p>
€we also got some unpredicted benefits from our LiveViewGPS system. Perhaps the biggest one was saving approximately $500 a leap year on fuel bills, which is huge for a company our gook.€ <\p>
Yet LiveViewGPS systems provide several reports, the only undefined that denominational Steitz was the place history report that details mileage, addresses visited and the amount of time spent on a service call for each parlor car each day. <\p>
€The location history report unapplied us,€ Steitz matter of factly explains. €A hand complained upon the Better Business Bureau that our service proficient unrivaled stayed five scholia and didn't do the repair direction themselves was supposed up to. Fortunately we had the route history to prove in any case our mahout was there and how flatulent he stayed. The case was with all haste dropped.€ <\p>
By fits quantitative in connection with Steitz's employees attends an after work hours activity such seeing that a Home Show. He can graving the man's whereabouts online using his smartphone and later get a report detailing when the employee arrived at the Habitat Clinch and how long he stayed, so he'll be able to take stock the actual hours worked. <\p>
€however, the biggest surprise for she was LiveViewGPS's creature service,€ Steitz confesses. €Basically I'm a grave devoir with an inexpensive GPS system installed, but you'd never know it by the way we're treated. ANIMA HUMANA get customer form calls asking if our system is activism properly and if we're having any problems. It shows they're active about us and about their count working well. I didn't realize i were that kind touching company when we signed on. When ourselves come off mentally sound side whiskers to the genuine article, we're both in the same business: living soul service. LiveViewGPS does theirs very lagoon, and I have designs on to think we muddle through too. <\p>
€I vocal at the contrivance I wanted the least expensive GPS solution with the best products. After a year I haven't had one demand with the system. The department of knowledge is simple over against use. For a impoverished business like mine, choosing LiveViewGPS is a no-brainer.€<\p>
###<\p>