#emilywindle

[cobctt]

Day 39- Pancho tours

15/04/16

This was my last day working at Pancho tours. I went to the office at 9:30 and was told by other staff to separately do hostel pick-ups, I was told to go to Boutike hotel. This pleased me as during my first week of working with Pancho tours I had been asked to visit Boutike hotel before so I know where this was located. After arriving at Boutike hostel, there were 4 customers waiting in reception for the free walking tour. I then explained that I was an intern that was temporarily working for Pancho tour and took them to the meeting point by 10:30. I ensured that we were walking at a fairly fast pace so we arrived at the meeting point on time for the tour (COC2). After taking down the details of the customers that were involved in our pick-ups, we began to continue marketing the tours to the public. After finishing the meeting point task, we began to head to the oasis backpackers hostel and collect some more maps that we took to the office. Doing this showed that we all easily follow instruction that is given to us from other staff and listen well to what the tasks are (COC6). After stacking up the boxes, lastly we took some maps and leaflets that we collect and headed to the cathedral area (near the meeting point) where we handed these out to the public to help market Pancho tours.

  In conclusion, throughout my stay in Seville and working with Pancho tours, I feel that I have mainly improved four things about myself. Firstly I feel that my confidence has hugely improved by constantly meeting new people within in my job as well as getting used to working within a new environment. My independence has also improved a lot as I some shift I was working by myself or completing tasks alone, additional living in the apartment throughout my stay. I also feel that my Spanish skills have improved as I didn’t know any before visiting Seville. As my job required me to talk to the public, I had to solve problems as many Spanish people tried to communicate with me. My Spanish lessons also helped me develop the language and this benefited me in my job. Lastly I feel that I have also developed my customer service skills by getting more experience in talking to new people every day and trying to provide a good service.

[cobctt]

Day 34- Pancho tours

10/04/16

Today was another day of the meeting point tasks, so I walked to the office by 9:30am as usual. After arriving at the office, I waiting outside for someone to answer the door however, no one did. I messaged another girl who worked for Pancho tours and asked if she was in the office, she replied that the office was closed at this time on a Sunday so they were going to go to the meeting point by 10:30. I wasn’t aware of this since every other Sunday that I worked; the office was open however I stayed positive and walked to Oasis hostel. Even though I had come into work earlier than I needed to and I had a long time to wait before I had to go to the meeting point, I remained positive and demonstrated a good attitude when I finally arrived at the fountain (COC9).

After going to the fountain, I continued to complete the regular tasks that I’m required to do. However apart from heading to the restaurant, we went with Dasha back to Oasis hostel where we collect maps and leaflets. We walked around the streets of Seville and went to specific hostels to give them the Pancho tours maps and leaflets. We also went back to the hostel after handing them out and collected some more to take back to the Pancho office. After doing this, we opened the boxes and stack the maps and leaflets onto shelves so they’re easily accessible for everyone. This shows that I’m willing to try different tasks, even though they may be more tiring and simple than other tasks that I’m required to do, I still show enthusiasm (COC6 and COC4).

[cobctt]

Day 31- Pancho tours

07/04/16

Today I changed from doing travel desk to the meeting point task. I found this task more interesting than usual as I had been doing the travel desk for over a week. I walked to the office for 9:30 and met my co-worker Dasha. While waiting in the office to leave to walk to the meeting point, I had around an hour to wait before leaving. I made use of my time by responding to trip advisor reviews, this shows that I’m willing to do different tasks to ensure that I provide effect within my job (COC4).

After finishing my trip advisor responses I began I make my way to the meeting point for 10:30am. I spoke to the customers wanting to join the free walking tour, took down their details and gave them a map and leaflet. After more people arrived, the crowd started to gather around the tour guides and the tour started. During the meeting point task, you have to ensure that you’re aware of your surroundings. There are horse and carts surrounding the area of the fountain and they’re constantly moving around so you have to ensure that are out the way of the horse, in terms of health and safety (COC2).   

After the tours had started, we made our way to the restaurant (the next meeting point for the tour) and laid out flyers on the tables. While waiting to the customers to arrive, we filled out information out the customers that we collected at the meeting point and entered them into the company computer system. Even though I wasn’t sure exactly how to do this, I still made an effort to learn and try all the tasks that were provided for us to do (COC4 and COC9).

After finishing the tasks at the restaurant, I finished early as I had a Spanish lesson.

[cobctt]

Day 28- Pancho tours

04/04/16

I went to the office by 9:30am and was told to go to the Oasis palace hostel to meet a co-worker Dasha. Once I got to the hostel I was told by Dasha that I would be doing the travel desk today instead of the meeting point task. Eventhough I wasn't keen on the idea of doing a second week of travel desk, I remained polite and still demonstrated a good attitude ( COC1).

During my shift at the travel desk, it wasn't very busy so I didn't receive many customers however, I still tried to keep myself busy. I went down to reception and asked if there was anything I could do to help, firstly they were unsure on what task to give me yet they found one. This included using the luggage tags and threading an elastic band through the hole. Even though this task was very simple, I was still able to do something useful with my time to benefit the hostel. I did this task while sat at the travel desk so stayers still had the opportunity to ask me questions if wanted. I feel that by asking reception for tasks to do on a quite day represents the college well as I'm showing the I want to do something usual with my time (COC7). 

While doing this task I received a customer who asked me a few questions about things that I recommend them to do in Seville. I recommended the places that I have visited and gave my opinion for example, the plaza de espania. I said that its one of my favourite places to go in Seville, a top tourist attraction and how you can row boats around the water for 6 euros. I also mentioned the Cathedral and Alcazar as I've visited both and they're a popular tourist attraction in Seville. Lastly I mentioned the Alamada with lots of different bars and restaurants as well as the mushroom. I feel that I offered good customer service towards the customers as I gave them all the information that I knew about Seville and they seemed pleased, so delivered it well (COC8).