Enhancing End User Experience: A Comprehensive Guide - 1E
The A – Z of End User Experience
What is end user experience? When we talk about end user experience in the context of IT operations, we’re referring to the performance of IT resources from the perspective of an end user. How do your employees experience the digital workplace provided to them? How do they experience the end-user device (e.g., laptop, tablet, mobile), applications, and everything in between?
What is end-user experience monitoring (EUEM)?: Another term you’ll no doubt come across in the world of end user experience is end-user experience monitoring (EUEM). This refers to monitoring the performance of IT resources from the end user's perspective and focuses on quantifying that end user’s experience.
What is end-user computing (EUC)?: To stay aware of end user experience and monitor the performance of resources, IT teams turn to end-user computing (EUC). This term refers to technologies that IT professionals use to deploy, manage and secure the devices, applications, and data that form the digital workplace employees experience.
