EXPRESS VPN IS A SCAM
I signed up for Express VPN a few months back because I heard it was better than Nord (it's not, much slower, but that's another issue) and ended up canceling after my first month. Today, I got an email from them saying that my automatic subscription renewal had been turned back on and that they charged me $28 dollars. I thought the email might have been a phishing scam, so I went to the Express VPN site and check, and what do you know, my subscription that I canceled months ago had been turned back on and now expires in one month. I canceled it, again, and contacted customer support. Here's a screenshot of that conversation
Now what I want to point out here is that this chat has been edited by Express VPN. At first, there was nothing between "Please bear with me while I quickly review your account" and "Rest assured there were no charges made and that your subscription is canceled". When I asked my follow up questions, suddenly the part about "Thank you for waiting, this has been escalated to our internal team..." popped into existence, and the chat went dead. As I was typing this, I began typing a follow up question about the "internal team" but before I could even finish typing it up, I got another message saying that the internal team would be looking into the issue. They also never acknowledged that I wanted my credit card info deleted.
So far, I have no support ticket for this and no emails acknowledging that my complaint has been forwarded to a different support team. I searched around t he internet and found this reddit thread where other people have been having this same issue going back 4 years.
So yeah, Express VPN is a scam. It saves your credit card information and then randomly reactivates your subscription after you cancel it and charges you. Don't use Express VPN.
