Aug 7, 2020
Quick Thinking
Stay quiet where possible,
Treat it like customer service,
Even if I’ve never had that role.
Hold the tongue, descalate,
Then walk away to scream.
Doesn’t matter what they think,
If the issues are big or small,
They’ll see the fastest to react
Despite not being fast at all.
It’s processing what is happening,
And scribbling as you go.
Perhaps half is nonsense ranting,
But that doesn’t have to show.
React where isn’t observed,
Go through bizarre insane solutions,
Then ask a question, clarify again,
Step backwards through the scene,
Break it down, get them thinking,
But speak before their puzzles fit.
And that’s how to do quick thinking
By not being quick over it at all.