Germany enter the digital era challenge: impossible 💀
Eventim’s ticket resales affiliate, Fansale, does not comprehend the strange futuristic notion of a digital ticket (ONE THAT EVENTIM SOLD ME) and will only recognize a sale as duly completed if a physical ticket transfer via UPS occurs. also btw failure to ship after a sale is agreed upon is grounds for legal proceedings. this is problematic, because
1. no physical ticket exists
(… like yeah in theory i could print out the digital one, but that’s truly, madly, deeply bonkers in this context????)
2. I am not in Germany; I cannot have German UPS come to my residence or workplace to pick up the (nonexistent) physical ticket, nor drop the (nonexistent) physical ticket off at a German UPS office
extraordinary
Eventim is generally an okay ticket-selling outfit (as ticket sellers go—the bar obviously is abysmally low here); it’s easy to find and buy tickets on the app, and nearly all tickets can simply be digitally saved to the app with no further logistics to worry about. and that’s what lulled me into making a Mistake! I could have just sold this ticket informally on fucking Kleinanzeigen, but the Eventim app PROACTIVELY offered me the option to sell this DIGITAL ticket via their Fansale thingy and I was like sure why not, because idk, I fucking trusted it to fucking function much the way the core fucking Eventim app does? 💀💀 anyway i have thrown myself upon the mercy of the buyer to pretty please agree to cancel the transaction and then i’ll just email them the fucking thing rrrrrrrrr
the cherry on top: I, as well as the buyer, need to send Fansale a written email request in order to cancel an agreed-upon sale. but they’re cagey about their contact info! no email address is to be found for them! and it’s not possible to use their ‘contact Fansale’ form on a phone!! there’s a mandatory options menu in it that contains no options when looked at on mobile and the contact form can’t be submitted without selecting an option so effectively it can’t be submitted at all. it’s not the first time i’ve encountered this very specific and very basic ux fuckup on a german ticket website, one of the major cinema chains here did this same thing to me just last month, so i’m p sure i can deal with it by going to the laptop, which as it happens I did bring with me, but what if i hadn’t, and it’s a significant layer of hassle, and just yanno, what the hell? fuck you sad useless bitches
