Freshservice Review
Freshservice is a cloud-based AI-enabled solution, designed to solve service management requirements for modern organizations. Freshservice provides a breadth of capabilities in IT Service Management, IT Operations Management, and, IT Asset Management.
Why Freshservice?
Uncomplicate ITSM with right-sized product capabilities and a modern, consumerized UI
Enable modern IT teams to navigate new challenges and succeed in the cloud era
Freddy AI+Enhanced Automation enables automated service delivery for IT teams
Transparent, partner-likeЀ engagement the model with customer needs at the center ensures success
Main Features:
Incident Management
Track, prioritize, and assign tickets, and automate resolution processes to drive efficiency.
Asset Management
This feature helps you keep tabs on your assets or due contracts.
Project Management
Project management tools help in task management, real-time project management dashboard, and ITSM Platform integration.
Service Catalog
Simplify access with a unified service portal for all service requests and streamline service delivery.
Problem Management
Prevent disruptions to the business and deflect tickets through proactive problem management
Price
Freshservice does not include a free plan. However, you can also try the paid plan for free for 21 days.
Freshservice is another great product put out by Freshworks. Freshservice is built for IT teams interested in streamlining processes, making a platform much easier to use, and built-in management and reporting features.