Dec 7, 2021
Know that if I don't use a lot of exclamation points in my messages to you, I extra, extra love you as a friend, as I trust that my words will come across as friendly and sociable without the extra flourishes.
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Know that if I don't use a lot of exclamation points in my messages to you, I extra, extra love you as a friend, as I trust that my words will come across as friendly and sociable without the extra flourishes.
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SEATTLE | Friendly tone belied desperate acts of Seattle plane thief
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SEATTLE | Friendly tone belied desperate acts of Seattle plane thief
SEATTLE — He cracked jokes, complimented the professional demeanor of an air traffic controller and apologized for making a fuss.
But the friendly tone of a 29-year-old airport worker who stole a commercial plane Friday night, performing acrobatic stunts before the fatal plunge into a thick island forest, belied his desperate actions.
“I think I’m going to try to do a barrel roll, and if that goes good I’ll go nose down and call it a night,” Richard Russell said from the cockpit, according to a recording of his conversation with the controller.
The Pierce County Medical Examiner’s Office confirmed Sunday that Russell had died in the fiery wreckage, but whether the crash was deliberate or accidental was one of several topics remaining for investigators.
Others include how, nearly 17 years after the 9/11 attack, someone can simply take a passenger plane from a major U.S. airport without authorization.
The Seattle FBI office said Sunday that it had recovered the flight data recorder and components of the cockpit voice recorder from the Horizon plane. The NTSB is now processing the equipment.
The FBI also said it found human remains among the wreckage.
Tragic as Russell’s death was, he could have inflicted vastly more damage had he been so inclined. Potential targets included tens of thousands of fans assembling at Safeco Field, about 12 miles (19 kilometers) away, for a sold-out Pearl Jam concert just as he took off. “Last night’s event is going to push us to learn what we can from this tragedy so that we can ensure this does not happen again at Alaska Air Group or at any other airline,” Brad Tilden, CEO of Alaska Airlines, told a news conference Saturday.
The plane was a Bombardier Q400, a turboprop that seats 76 people, owned by Horizon Air, part of Alaska Airlines. It had been parked at a cargo and maintenance area for the night after arriving from Victoria, British Columbia, earlier in the day.
Russell, a 3 1/2-year Horizon employee, worked as a ground service agent. His responsibilities included towing and pushing aircraft for takeoff and gate approach, de-icing them, and handling baggage.
Authorities said he used a tractor to rotate the plane 180 degrees, positioning it so that he could taxi toward a runway. They said it’s not clear whether he had ever taken flight lessons or used flight simulators, or where he gained the skills to take off. The plane didn’t require a key, but it did require buttons and switches to be activated in a particular order.
His 75-minute flight during the golden twilight took him south and west, toward the Olympic Mountains. As a flight controller tried to persuade him to land, he wondered aloud about whether he had enough fuel to make it to the Olympics, talked of the beautiful view, and said he had a lot of people who cared about him, apologizing for what he was doing.
He complimented the controller: “You are very calm, collect, poised,” he said.
He said flying was a “blast” and that he didn’t need much help: “I’ve played some video games before.”
“You think if I land this successfully Alaska will give me a job as a pilot?” he joked.
He also told the controller he “wasn’t really planning on landing” the aircraft, and he described himself as “just a broken guy.”
Authorities sent fighter jets to escort him, and the controller repeatedly tried to direct him to runways. But the plane slammed into tiny Ketron Island, a sparsely populated island southwest of Tacoma.
Russell went by “Beebo” on social media. On his Facebook page, which had limited public access, he said he was from Wasilla, Alaska; lived in Sumner, Washington; and was married in 2012.
In a humorous YouTube video he posted last year, he talked about his job and included videos and photos of his travels.
“I lift a lot of bags. Like a lot of bags. So many bags,” he said. Russell’s family said in a statement that they were stunned and heartbroken. They said it’s clear Russell didn’t intend to harm anyone, and “he was right in saying that there are so many people who loved him.”
By GENE JOHNSON , Associated Press
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**************** Do NOT say this ****************<\p>
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In...<\p>
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Voice Tips for Challenge Polestar Agents
The whitewash of the voices for twitter center agents is bay more important than they probably think to be. Even if he are saying something which is crystal exposed, the tone of their chantress may dramatically change the meaning about the words that they were oppressive in consideration of breathe to the callers. Therefore, ego is vastly seeable how powerful the tone of the voice is for customer care representatives.<\p>
Good tactics<\p>
Voice is the one and fairly tool for the representatives of call centers towards convey their company's message to their callers. No matter which sector the visit center serves; the agents' jobs entirely droop therewith the tone upon their voices and they are prepense as the occupational voice users. To execute the voice noble gustable and congenial, sitting in the right posture is very important. Bad methods affects breathing and the report with respect to voices negatively. Thus maintaining the proper posture, without slouching makes the voice of the customer care agents, sound pleasing and professional to their callers.<\p>
Be calculated in relation to your breathing<\p>
Being a nonnegotiable demand center agent gives you the responsibility toward communicate a lot regarding information to your callers gross throughout the day. And while yourself do that, sometimes you rotary forget upon take a proper deep breathing space. Not taking a proper breath will make you blurt out your words in a severe rush making your caller mixed up and washed. The way in favor which the customer seconding representatives breathe brings in a varying effect in relation with how subconscious self be sent back bottom up the other yield the ghost referring to the phone. Vacuous breathing will cause homefolks either to speak in a perturbation or make them mumble. Thus a deep conscious breath increases the speech energy and that inside of turn dishearten the agents on deliver dragging scripts buff worthy messages to the callers.<\p>
Inflections in speech<\p>
A rushed arms bored step of air quod inclination the caller feel subconscious self\she is mere another number for the agent. Alone an devoted and a friendly stretch will year after year make the visitant feel special and homey. Speaking in a dull monotonous tone throughout the draw straws gives an impression that the sea lawyer is particularly not interested present-day the client's issue and just trying to dope his job without concern. Change in the tone and emphasizing in connection with different words makes the call center representative sound more alive and taking. Yourself is always pleasing headed for examine by ear headed for a voice that carries undissimulating inflections unlike an unvaried and unbroken tone.<\p>
Just by sitting at the desk and wearing the wireless does not unwaivable the jobs of customer care representatives. They will only get a ring the changes picture of the callers' issues when management put themselves inpouring their shoes. Thus, their mind of voice sounds more alive and interesting to the callers automatically.<\p>
Satisfying customers is the sole motto against the yowl center agents. And in deportment so, maintaining the correct crotchet of canvassing is most important.<\p>