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Leadership and Customer Orientation

Leadership and Customer Orientation

Customer focus

Communicating regularly with customers is an essential strategy for any high-performing organization. Using customer input enables you to create better value for both your customers and your organization.

Your organization has complete control over how it interacts with its customers. However, you have little control over some other factors that influence how customers…

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Real-World Cooperation and Changes in Behavior

Real-World Cooperation and Changes in Behavior

Real-world cooperation often involves interactions among one or more people and groups. When the trust game is expanded so that people aren’t interacting with a single partner, but with someone randomly chosen from a group there is a notable change in people’s behavior. (more…)

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