Have you signed up to get something sent to your home regularly? Has a company offered you a “free trial”? Or maybe you have a membership or
Hello, have you ever run into this situation?
A company loves to make it easy to sign up for their service. Often they'll offer you a free trial or special offer to get you in the door! There's no limits on when you can Any time, any place, just get things submitted.
But when you go to cancel, for some odd reason you're required to call a number during certain hours. You then have to sit through a long sales pitch as the rep desperately tries to coherence you out of canceling the service.
It's frustrating, it sucks, and it's an obvious sales tactic. It's also inherently discriminatory against people who are HOH or deaf and struggle to or cannot make phone calls.
Well! Great news! The FTC would like to change this! Go to the link above and read about the "click to cancel" rule change that they would like to implement. This proposed rule change would expand this to subscriptions and deliveries to allow for easy cancellation of services. If this is something you would like, go to the link above and leave a public comment asking the FTC to expand click to cancel rules and better regulate these practices!